Insurance and Claims Administration Officer

Job Q; Jimboomba; Hybrid; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Hourly rate + super

Job summary

Job Q is seeking an Insurance and Claims Administration Officer for a Local Government contract in Logan City, QLD. The role supports the Principal Insurance Advisor and team with claims intake, records management and workflow monitoring.

It requires accuracy, confidentiality and experience in a busy admin or claims environment. You will coordinate claims processes, liaise with stakeholders, and maintain insurance systems and documentation while supporting process improvements.

Qualifications

• Experience in busy admin, exec support, governance, finance or claims environment.
• Strong record-keeping and documentation skills.
• Proactive time management to meet deadlines.
• Ability to liaise with internal/external stakeholders with discretion.
• Good judgement and confidentiality when handling sensitive information.
• Proficiency with MS Office and common claim systems.

Responsibilities

• Provide administrative support for insurance claims, ensuring processes meet policies and statutory requirements.
• Act as first point of contact for insurance claims and enquiries; register and maintain electronic records.
• Conduct preliminary reviews and gather information to support claims progression.
• Monitor inboxes, workflows, due dates, and follow up on overdue items.
• Coordinate claims admin activities including correspondence, document collection, reporting and financial processing.
• Maintain and improve insurance systems, templates, and data quality initiatives.

Skills

Administration experience

Executive support

Governance

Finance

Claims experience

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Teams

TechnologyOne

Job description

Insurance and Claims Administration OfficerJob-Q.com* Home* Find Jobs* Companies* BlogLogin1. Back to Jobs#### Insurance and Claims Administration OfficerLogan City Dc, QLD 4114Full Time#### Job descriptionLocal Government | 4-Month Contract until March 19th 2027 | South Brisbane Your new company Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government organisation in Logan to recruit an Insurance And Claims Administration Officer for a temporary contract until the end of June 2027.Your new role As an Insurance and Claims Administration Officer, you will provide efficient, effective and confidential administrative support services to the insurance function, assisting the Principal Insurance Advisor and insurance team in the delivery of insurance policy and claims management activities. This includes claims intake, correspondence, document and records management, workflow monitoring, process improvement, and financial administration support.Key responsibilities include:Provide administrative support for insurance claims management, ensuring claims and enquiries are processed in accordance with organisational policies, procedures and statutory requirements.Act as the first point of contact for insurance claims and enquiries, registering matters accurately and maintaining complete electronic claim records.Conduct preliminary reviews of claims and enquiries, gathering information and making recommendations to support timely claim progression.Monitor shared inboxes, workflows, due dates and outstanding actions, escalating higher-risk or overdue matters as required.Coordinate claims administration activities, including correspondence, document collection, stakeholder liaison, reporting and claims-related financial processing.Maintain and improve insurance systems, records, procedures, templates and training resources while supporting continuous improvement and data quality initiatives.What you'll need to succeed To be successful in this role, you will demonstrate:Demonstrated experience in a busy administration, executive support, legal, governance, finance or claims environment.Strong record-keeping skills to maintain accurate and up-to-date documentation, records and files in accordance with processes and procedures.A proactive approach, with the ability to prioritise and manage work time and competing deadlines to provide an efficient and quality support service.The ability to build and maintain internal and external stakeholder relationships with tact, diplomacy and sensitivity and to the highest ethical standard.Good judgement, discretion and a strong commitment to confidentiality when handling personal, legal and commercially sensitive information.Sound skills in the use of a range of computer applications including Microsoft Outlook, Word, Excel, PowerPoint and Teams with a high level of accuracy. Experience with TechnologyOne, document management or claims systems will be highly regarded.High level of attention to detail, accurate data entry and a willingness to follow established procedures and processes.What you'll get in return This role offers you an hourly rate of $40.87 + super, an opportunity to progress your career with a Local Government organisation.What you need to do now If you're interested in this role, click \"apply now\" to forward an up-to-date copy of your CV toIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply. Please click here to apply.