Insurance Administrator: Policy Processing & Client Support

Select Aust Sydney; The Hills Shire Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Professional development support

Career pathways to broker/underwriter

Job summary

Randstad is seeking an organized Insurance Administrator to manage day-to-day policy administration, process client documentation, and support brokers and underwriters in delivering excellent service.

The role requires 2+ years of administrative experience in insurance, strong MS Office and CRM skills, and a focus on accuracy, privacy, and timely communication. On-site NSW location offers a stable full-time position with growth opportunities.

Qualifications

• 2+ years administrative experience, preferably in insurance.
• Proficiency in MS Office and CRM/policy systems.
• Attention to detail with accurate data entry.
• Strong communication and professional demeanor.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Process policy applications, renewals, endorsements and cancellations.
• Issue COIs, cover notes, and policy documents timely and accurately.
• Verify forms and documents for accuracy and resolve discrepancies.
• Serve as a primary contact for client, broker and underwriter inquiries.
• Follow up to collect outstanding documents, signatures, or payments.
• Assist clients with address changes or policy updates.
• Maintain client databases and policy management systems.
• Ensure data privacy and confidential handling of client information.
• Prepare routine reports on renewals, statuses and premium tracking.
• Assist with billing support including invoicing and reconciliation.
• Support claims by logging initial loss notifications and forwarding docs.
• Identify opportunities to streamline workflows and improve efficiency.

Skills

MS Office Suite

Data entry accuracy

Verbal communication

Organizational skills

Attention to detail

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM software

Policy management systems

Job description

Randstad is seeking an organized Insurance Administrator to manage day-to-day policy administration, process client documentation, and support brokers and underwriters in delivering excellent service.

The role requires 2+ years of administrative experience in insurance, strong MS Office and CRM skills, and a focus on accuracy, privacy, and timely communication. On-site NSW location offers a stable full-time position with growth opportunities.