Insurance Administrator

Select Aust Sydney; The Hills Shire Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Professional development support

Career pathways to broker/underwriter

Job summary

Randstad is seeking an organized Insurance Administrator to manage day-to-day policy administration, process client documentation, and support brokers and underwriters in delivering excellent service.

The role requires 2+ years of administrative experience in insurance, strong MS Office and CRM skills, and a focus on accuracy, privacy, and timely communication. On-site NSW location offers a stable full-time position with growth opportunities.

Qualifications

• 2+ years administrative experience, preferably in insurance.
• Proficiency in MS Office and CRM/policy systems.
• Attention to detail with accurate data entry.
• Strong communication and professional demeanor.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Process policy applications, renewals, endorsements and cancellations.
• Issue COIs, cover notes, and policy documents timely and accurately.
• Verify forms and documents for accuracy and resolve discrepancies.
• Serve as a primary contact for client, broker and underwriter inquiries.
• Follow up to collect outstanding documents, signatures, or payments.
• Assist clients with address changes or policy updates.
• Maintain client databases and policy management systems.
• Ensure data privacy and confidential handling of client information.
• Prepare routine reports on renewals, statuses and premium tracking.
• Assist with billing support including invoicing and reconciliation.
• Support claims by logging initial loss notifications and forwarding docs.
• Identify opportunities to streamline workflows and improve efficiency.

Skills

MS Office Suite

Data entry accuracy

Verbal communication

Organizational skills

Attention to detail

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM software

Policy management systems

Job description

Job Type: Permanent position | Full time position

Job Description

Insurance Administrator Location: Norwest, Sydney Job Type: Full-Time, onsite

Job Summary

We are seeking an organized, detail-oriented Insurance Administrator to join our client's team. In this key operational role, you will manage day-to-day policy administration, process client documentation, maintain accurate records, and support our brokers/underwriters in delivering exceptional service.

Key Responsibilities

• Process new policy applications, renewals, endorsements, and cancellations in compliance with company and regulatory standards.
• Issue certificates of insurance (COIs), cover notes, and policy documentation accurately and in a timely manner.
• Review application forms and policy documents to verify accuracy and resolve discrepancies.
• Serve as a primary point of contact for routine administrative inquiries from clients, brokers, and underwriters via phone and email.
• Follow up with clients to collect outstanding documentation, signatures, or premium payment confirmations.
• Assist clients with routine updates, such as changes of address or policy adjustments.
• Maintain and update client databases, CRM records, and policy management systems.
• Ensure strict compliance with data privacy regulations and confidential handling of client data.
• Prepare routine administrative reports on renewals, policy statuses, and premium tracking.
• Assist with billing support, including invoicing, premium reconciliation, and payment tracking.
• Support the claims team by logging initial loss notifications and forwarding documents to adjusters.
• Identify opportunities to streamline administrative workflows and improve operational efficiency.

Qualifications & Skills Required

• Education: High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Experience: 2+ years of administrative experience, preferably within an insurance agency, brokerage, or financial services environment.
• Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with CRM or policy management systems.
• Detail Orientation: Exceptional accuracy in data entry and document review.
• Communication: Strong written and verbal communication skills with a professional demeanor.
• Organisation: Demonstrated ability to prioritize tasks, manage high volumes of work, and meet strict deadlines.

Preferred

• Relevant industry license or certifications (e.g., Tier 2 / Tier 1 Insurance Broking, Agent/Broker License, or AIS certification).
• Working knowledge of commercial or personal lines insurance products.

What

Benefits

• Competitive salary.
• Opportunities for professional development and industry training/certification support.
• Clear pathways for insurance broker or underwriter.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.