Installation Support Specialist - Renewables Integration

AusNet; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

AusNet is seeking an Installation Support Specialist – Renewables Integration in Southbank, Melbourne, to provide expert technical support to Victoria's solar and battery installers. The role focuses on helping with connection requirements, commissioning, interoperability and compliance, while offering real-time phone support and case management.

You will collaborate with stakeholders, share knowledge, and contribute to service improvements within the Customer & Community team in the

Qualifications

• Experience supporting solar and battery installers with connection, commissioning, testing and compliance.
• Ability to investigate and resolve complex enquiries relating to applications and connectivity.
• Knowledge of Victorian connection requirements and industry standards.
• Experience using Salesforce for case management and liaison with stakeholders.

Responsibilities

• Provide expert support to solar and battery installers via phone and case management channels, delivering accurate and timely advice on connection, commissioning, testing and compliance requirements.
• Investigate and resolve complex enquiries relating to applications, system registration, commissioning, connectivity and dynamic operating requirements.
• Manage cases from initial enquiry through to resolution, ensuring clear communication, accurate records and effective stakeholder engagement.
• Act as a subject matter expert within the team, providing coaching, guidance and troubleshooting support to build capability.
• Collaborate with installers, industry stakeholders and internal teams to resolve issues, identify recurring challenges and improve outcomes.
• Contribute to continuous improvement initiatives by identifying process and system enhancements, maintaining specialist knowledge and supporting service, quality and compliance targets.

Skills

Solar installers experience

Communication skills

Customer service

AS/NZS 4777 knowledge

CSIP-AUS knowledge

Victorian connection rules

Salesforce experience

Team collaboration

Job description

We bring the energy – through purpose and people.

Not just through the infrastructure we operate, but through the way we show up for each other, our customers’ and our communities. The future of energy is in our hands. Let’s shape it together.

As an Installation Support Specialist – Renewables Integration, you'll provide specialist technical support to Victoria's solar and battery industry, helping installers navigate connection requirements, commissioning, interoperability and compliance obligations.

You'll provide real-time phone support, investigate technical issues, respond to installer enquiries, and work closely with internal and external stakeholders to support successful connections and positive customer outcomes. You'll also contribute to knowledge sharing, team capability uplift and the continuous improvement of AusNet's renewable energy services.

This is a 12-month fixed-term, full-time role based in Southbank, Melbourne, with a hybrid work arrangement, and sits within our Customer & Community team in the Distribution business. For the right candidate, this role may present longer-term opportunities within AusNet as we continue to grow and evolve our renewable energy capabilities.

What you’ll be doing in this role:

• Provide expert support to solar and battery installers via phone and case management channels, delivering accurate and timely advice on connection, commissioning, testing and compliance requirements
• Investigate and resolve complex enquiries relating to applications, system registration, commissioning, connectivity and dynamic operating requirements
• Manage cases from initial enquiry through to resolution, ensuring clear communication, accurate records and effective stakeholder engagement
• Act as a subject matter expert within the team, providing coaching, guidance and troubleshooting support to build capability
• Collaborate with installers, industry stakeholders and internal teams to resolve issues, identify recurring challenges and improve outcomes
• Contribute to continuous improvement initiatives by identifying process and system enhancements, maintaining specialist knowledge and supporting service, quality and compliance targets

You don’t need to check every box; however, we are looking for a good combination of:

• Experience working with solar installers, designers, OEMs, aggregators, renewable energy manufacturers or electricity distributors, highly regarded
• Strong communication and customer service skills, with the ability to explain technical concepts in a clear and practical way
• Knowledge of solar and battery connection processes, commissioning requirements and industry standards, including AS/NZS 4777 and CSIP-AUS
• A sound understanding of renewable energy technologies, distributed energy resources and electricity distribution networks
• Knowledge of Victorian connection requirements, including dynamic exports and Solar Emergency Backstop requirements
• Experience working in a fast-paced operational environment, managing competing priorities and maintaining attention to detail across high-volume administrative and desktop-based tasks using systems such as Salesforce
• Strong team mindset, with a willingness to support and encourage colleagues, share knowledge, contribute to a positive team culture, and participate in rostered support coverage

The AusNet experience is all about…

• Solving some of the most complex energy challenges of our time: We love unpacking clever ways and looking at things differently.
• Building an energy future to be proud of: We’re a trusted leader, with deep expertise, driven to do what’s right for our customers and communities.
• Being a part of a team that cares deeply about each other: We share in the good times. We support in the tough times. And we’re humble through and through.

We’re committed to building an inclusive culture and a diverse workforce. We believe different perspectives are essential to our success. If you need any adjustments during the recruitment process, we're happy to discuss how we can support you.