Inside Sales Support| Fixed Term

Atlas Copco; City of Melbourne; On-site; AUD 75,000 - 85,000; Full time

Job summary

Edmac Australia is a leading supplier of aftermarket parts and solutions for air compressors, vacuum pumps and compressed air systems, and is supporting customers across multiple sectors. A Sales Support Coordinator is invited to join the Tullamarine team on a fixed-term contract to assist through an SAP migration, handling quotations, orders and customer inquiries with a focus on service quality.

The role involves coordinating with warehouse, procurement and logistics, maintaining records, and

Qualifications

• 2-3 years' experience in sales support, customer service, sales administration or a similar role.
• Experience in aftermarket parts and consumables is preferred.
• Strong customer service focus with the ability to build positive relationships and provide exceptional support.
• Excellent communication skills and a professional, solutions-focused approach.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy when processing orders, quotations and documentation.
• Experience using ERP systems (SAP experience highly regarded) and proficiency in Microsoft Office applications.

Responsibilities

• Processing customer quotations and sales orders accurately and efficiently.
• Managing customer enquiries and providing timely updates on order status.
• Coordinating with warehouse, procurement and logistics teams to support seamless order fulfilment.
• Maintaining customer records, sales documentation and system data within ERP systems.
• Supporting day-to-day sales operations and administrative activities to ensure high service levels are maintained.
• Building strong relationships with customers and internal stakeholders while helping maintain operational continuity throughout the SAP migration project.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Solutions-focused

Tools

SAP

Microsoft Office

Job description

Keep Business Moving During a Major Transformation

Edmac Australia is a leading supplier of aftermarket parts and solutions for air compressors, vacuum pumps and compressed air systems, supporting customers across a wide range of industrial sectors.

We're looking for a Sales Support Coordinator to join our Tullamarine-based team on a fixed-term contract and support the business through an exciting SAP migration project. In this role, you'll help ensure seamless day-to-day operations and the exceptional service our customers expect.

What You'll Be Doing

Processing customer quotations and sales orders accurately and efficiently

Managing customer enquiries and providing timely updates on order status

Coordinating with warehouse, procurement and logistics teams to support seamless order fulfilment

Maintaining customer records, sales documentation and system data within ERP systems

Supporting day-to-day sales operations and administrative activities to ensure high service levels are maintained

Building strong relationships with customers and internal stakeholders while helping maintain operational continuity throughout the SAP migration project

What You'll Bring

2-3 years' experience in sales support, customer service, sales administration or a similar role.

Preferred to have experience in aftermarket parts and consumables.

Strong customer service focus with the ability to build positive relationships and provide exceptional support

Excellent communication skills and a professional, solutions-focused approach

Strong organizational skills with the ability to manage multiple priorities and meet deadlines

High attention to detail and accuracy when processing orders, quotations and documentation

Experience using ERP systems (SAP experience highly regarded) and proficiency in Microsoft Office applications

Competitive remuneration Salary package of $75,000-$85,000 + Super (pro rata), commensurate with experience.

Make a real impact play a key role in supporting a major business transformation while helping maintain exceptional customer service and operational efficiency.

Be part of a close-knit team join a collaborative small business where your contribution is valued and makes a genuine difference.

Variety in your day enjoy a diverse role combining customer service, sales support, order processing and operational coordination.

Develop your skills gain exposure to ERP systems, cross-functional collaboration and business operations within a growing organisation.

Supportive team culture work alongside experienced colleagues in a friendly, collaborative and customer-focused environment.