Inside Sales & Customer Service Associate

Regupol; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

REGUPOL Australia is seeking an Internal Sales Associate to be the first point of contact for customers and to support sales and customer service activities. The role involves handling enquiries, quotations, orders, and projects with close collaboration with external sales representatives and internal stakeholders.

The position is a 12-month contract with potential to transition to a permanent role based on business needs and performance.

Qualifications

• Has previous experience in customer service, internal sales, sales support, or administration.
• Preferably in the flooring and/or construction industry, but not necessary.
• Possesses excellent communication and interpersonal skills.
• Is highly organised with strong attention to detail.
• Can manage multiple tasks and priorities effectively.
• Has strong computer skills and is comfortable learning new systems.
• Enjoys working as part of a collaborative, reliable team.
• Demonstrates initiative and a proactive approach to problem-solving.
• Has a genuine commitment to providing exceptional customer service.

Responsibilities

• Respond to customer enquiries via phone and email.
• Prepare and follow up quotations.
• Process customer orders and maintain accurate records within company systems.
• Support external sales representatives with customer and project requirements.
• Assist customers with product information, pricing, availability, and order updates.
• Build and maintain positive relationships with customers and internal stakeholders.
• Coordinate sales administration and customer documentation.
• Assist with project tracking and reporting requirements.
• Support trade shows, presentations, and marketing activities as required.
• Identify opportunities to enhance customer satisfaction and support business growth.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Proactive problem-solving

Attention to detail

Computer skills

Job description

REGUPOL Australia is seeking an Internal Sales Associate to be the first point of contact for customers and to support sales and customer service activities. The role involves handling enquiries, quotations, orders, and projects with close collaboration with external sales representatives and internal stakeholders.

The position is a 12-month contract with potential to transition to a permanent role based on business needs and performance.