Inside Sales and Administration Coordinator

Brinks; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Annual remuneration review

Employee Assistance Program

Job summary

Brink's Australia seeks an Inside Sales and Administration Coordinator to support the Industry Development Manager and drive sales efficiency. You will manage proposals, quotes, and CRM data, ensuring accurate dashboards and timely customer communications.

The role emphasizes collaboration across Sales, Marketing, Finance and Operations, with a focus on growing customer relationships and delivering quotes and contracts efficiently.

Qualifications

• Experience in a sales administrative or support role.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and work independently and in a team.
• Experience with CRM platforms and sales reporting tools.
• Analytical skills to interpret sales data.

Responsibilities

• Assist the Industry Development Manager with presentations, reporting and general administrative support.
• Prepare proposals, presentations and sales reports for Sales leaders.
• Maintain and update the Sales Pipeline/CRM system.
• Assist the sales team in providing customer quotes and other information to customers.
• Compile and analyse sales data to support decision-making.
• Proactively build relationships with a defined customer list via phone to expand Brink's services.
• Resolve customer inquiries promptly during the sales process.
• Support invoicing, billing and contract preparation.
• Ensure compliance with internal processes and collaborate with marketing, finance, operations and customer service teams.
• Maintain accuracy of customer, sales and pipeline data in CRM.
• Generate regular sales performance reports, dashboards and customer insights.
• Assist with tenders, pricing submissions, proposals and contract documentation.
• Support sales campaigns, customer communications and lead generation initiatives.
• Identify opportunities to expand existing customer relationships through cross-selling and upselling.

Skills

Organizational skills

Communication

Customer service

Teamwork

Education

Bachelor's degree in Business or related field

Tools

CRM software

Microsoft Office

Job description

Inside Sales and Administration Coordinator

Brinks Australia is a leading provider of secure logistics and cash management solutions.

With a rich history spanning decades, we are trusted by businesses worldwide to deliver unparalleled security and reliability in the transportation of high-value goods.

Position Overview

We are seeking an enthusiastic and highly organized Inside Sales & Administration Coordinator to support our Industry Development Manager.

This role will play a vital part in ensuring smooth sales processes, contributing to sales targets, and offering excellent customer service.

The role also plays a key part in supporting customer growth, maintaining CRM data integrity, analysing sales performance, and assisting with the delivery of Brink's commercial strategy.

If you thrive in a fast-paced environment and have a strong attention to detail, we want to hear from you!

Key Responsibilities

Assist the Industry Development Manager with presentations, reporting, and general administrative support.

Prepare proposals, presentations, and sales reports for Sales leaders.

Maintain and update the Sales Pipeline/CRM system.

Assist the sales team in providing customer quotes and other information to customers.

Compile and analyse sales data to support decision-making.

Manage via phone a small defined customer list to proactively build relationships to expand Brink's services.

Resolve customer inquiries promptly and address concerns during the sales process.

Support invoicing, billing, and contract preparation.

Ensure compliance with internal processes and work closely with marketing, finance, operations, and customer service teams.

Maintain the accuracy and integrity of customer, sales and pipeline information within the CRM system.

Generate and distribute regular sales performance reports, dashboards and customer insights.

Assist with the preparation and coordination of customer tenders, pricing submissions, proposals and contract documentation.

Support sales campaigns, customer communications and lead generation initiatives.

Identify opportunities to expand existing customer relationships through cross-selling and upselling of Brink's services.

Liaise with Operations, Customer Service, Finance and Compliance teams to ensure customer requirements are met and internal processes are followed.

Required Skills & Experience:

Proven experience in a sales administrative or support role.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Office Suite and CRM software.

Excellent verbal and written communication skills.

Ability to manage multiple tasks and work both independently and as part of a team.

Experience working with CRM platforms and sales reporting tools.

Strong analytical skills with the ability to interpret and present sales data.

Strong personal integrity and professionalism.

A proactive attitude with a focus on continuous improvement.

Experience within the logistics, transportation, security, or service-based industries is desirable but not essential.

Exceptional interpersonal skills with a commitment to outstanding customer service.

Commercially minded with the ability to identify opportunities for customer growth and service expansion.

Why Brink's?

Join a global organisation with a 165+ year legacy.

Opportunity to work with some of the world's most recognised luxury, financial and retail brands.

Annual remuneration review.

Employee Assistance Program via TelusHealth.

Recognition through Brink's Monthly Values Awards

Inclusive, diverse, and supportive team culture.

Exposure to a wide range of business functions including Sales, Operations, Customer Service and Finance.

Opportunity to contribute to major customer projects and strategic growth initiatives.

Ongoing learning and development opportunities.