Injurynet Program Administrator

Springboard; Melbourne; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work after probation

Job summary

MAX Health is seeking a proactive Customer Service Officer to join the service delivery team in Melbourne. You will work in a fast-paced, professional environment with a strong emphasis on quality and customer service.

The role focuses on coordinating appointments with a national network of providers, managing cases, and addressing enquiries about administrative issues. Hybrid working after probation is available for the right candidate.

Qualifications

• Must be genuinely interested in people and able to listen actively.
• Ability to listen and build rapport with internal and external customers.
• Flexible, self-motivated and a team player.

Responsibilities

• Coordinate appointments with our national network of providers.
• Manage a portfolio of cases and monitor outcomes.
• Handle enquiries and resolve administrative issues for employees, clients and practices.

Skills

Customer service

Phone based support

Appointment coordination

Job description

Phone Based Customer Service Opportunity

Hybrid working arrangement after probation

10 min walk to CBD and public transport accessible

Great team culture

About us

MAX Health partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory services.

We are seeking an enthusiastic, proactive Customer Service Officer to join our service delivery team. In thisrole you will be working in a fast paced, professional environment, with a strong focus on qualityand customer service.

About the role

Work in a supportive and productive team in a unique customer service role

Coordinating appointments with our national network of medical and allied healthcare providers

Managing a portfolio of cases including monitoringoutcomes

Managing enquiries and resolving issuesfrom employees, clients and healthcare practices about any administrative issues

Contact Centre Experience preferred but not essential

About you

Have a genuine interest in people and be able to listen actively and build rapport

You are a natural at customer service with both internal and external customers

Self-motivated, Adaptable and Flexible

A team player who can also work autonomously

Hold a current Working with Children Check or willing to obtain

We embrace Diversity and Inclusion

We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people withdisability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgroundsto apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.