Health Programs Coordinator — Hybrid Customer Service

Springboard; Melbourne; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work after probation

Job summary

MAX Health is seeking a proactive Customer Service Officer to join the service delivery team in Melbourne. You will work in a fast-paced, professional environment with a strong emphasis on quality and customer service.

The role focuses on coordinating appointments with a national network of providers, managing cases, and addressing enquiries about administrative issues. Hybrid working after probation is available for the right candidate.

Qualifications

• Must be genuinely interested in people and able to listen actively.
• Ability to listen and build rapport with internal and external customers.
• Flexible, self-motivated and a team player.

Responsibilities

• Coordinate appointments with our national network of providers.
• Manage a portfolio of cases and monitor outcomes.
• Handle enquiries and resolve administrative issues for employees, clients and practices.

Skills

Customer service

Phone based support

Appointment coordination

Job description

MAX Health is seeking a proactive Customer Service Officer to join the service delivery team in Melbourne. You will work in a fast-paced, professional environment with a strong emphasis on quality and customer service.

The role focuses on coordinating appointments with a national network of providers, managing cases, and addressing enquiries about administrative issues. Hybrid working after probation is available for the right candidate.