Injury Management & Return-to-Work Advisor — Flexible Roles

Cater Care Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee Assistance Program

Career development and training

Recognition of Service

Internal career opportunities and role

Hostplus superannuation benefits

Relish Employee Benefits & Rewards

10% discount on food and beverage

Job summary

Cater Care is seeking an experienced Care Services Advisor to join our Care Services team in Sydney on a permanent full-time basis, 38 hours per week. You’ll support employees through injury management and return-to-work journeys, coordinating with healthcare professionals, insurers and operational teams to deliver safe, sustainable outcomes.

If you’re passionate about injury management and stakeholder collaboration, you’ll contribute to improved processes, ensure compliant records and provide

Qualifications

• Experience in Workers’ Compensation, Injury Management or Claims Management.
• Experience in the allied health sector, or a strong understanding of allied health practices.
• Knowledge of workers’ compensation legislation and injury management requirements.
• Strong written and verbal communication skills, with the ability to communicate confidently with employees, healthcare professionals, insurers and operational stakeholders.

Responsibilities

• Managing workplace injuries and workers’ compensation matters from initial injury through to resolution.
• Assessing injuries, medical information, treatment recommendations, prognosis and work capacity, and providing timely advice to operational teams.
• Working closely with treating practitioners and healthcare professionals to establish appropriate capacity and suitable duties.
• Developing, implementing and monitoring return-to-work and work capacity plans.
• Identifying practical suitable duties that balance medical restrictions with operational requirements.
• Coordinating medical and allied health appointments where required.
• Liaising with insurers, workers’ compensation authorities and other relevant stakeholders.
• Supporting workers’ compensation payroll and insurance reconciliation activities.
• Maintaining accurate, timely and compliant injury management records.
• Providing reporting, insights and analysis to support safety, wellbeing and workers’ compensation performance.
• Identifying opportunities to improve injury management processes, systems and practices.

Skills

Injury management

Communication

Stakeholder management

Case management

Data reporting

Education

Physiotherapy degree

Job description

Cater Care is seeking an experienced Care Services Advisor to join our Care Services team in Sydney on a permanent full-time basis, 38 hours per week. You’ll support employees through injury management and return-to-work journeys, coordinating with healthcare professionals, insurers and operational teams to deliver safe, sustainable outcomes.

If you’re passionate about injury management and stakeholder collaboration, you’ll contribute to improved processes, ensure compliant records and provide