Care Services Advisor

Cater Care; Sydney; On-site; AUD 78,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee Assistance Program

Career development and training

Recognition of Service and Excellence

Internal career opportunities and ass

Hostplus superannuation benefits

Relish Employee Benefits & Rewards

10% discount on food and beverage at C

Job summary

Cater Care is seeking an experienced Care Services Advisor to join our Care Services team in Sydney. This permanent full-time role focuses on injury management, workers’ compensation and facilitating return-to-work journeys for employees across our business.

You will advise, support and coordinate with healthcare professionals, insurers and operational teams to achieve safe, sustainable outcomes and timely recovery for staff, while maintaining accurate records and reporting.

Qualifications

• Experience in Workers’ Compensation or Injury Management.
• Strong communication skills with employees, healthcare professionals and insurers.
• Ability to develop practical return-to-work and work capacity plans.
• Knowledge of injury management legislation and processes.

Responsibilities

• Managing workplace injuries and workers’ compensation matters from initial injury through to resolution.
• Assessing injuries, medical information, prognosis and work capacity to advise operations.
• Working with treating practitioners to establish capacity and suitable duties.
• Developing and monitoring return-to-work and work capacity plans.
• Coordinating medical appointments and liaising with insurers and authorities.
• Maintaining injury management records and providing reporting and analytics.

Skills

Injury management

Stakeholder management

Workers’ compensation

Communication skills

Return-to-work planning

Education

Physiotherapy or related degree

Job description

Permanent Full-Time | Sydney | 38 hours per week

Cater Care is looking for an experienced and motivated Care Services Advisor to join our Care Services team.

This is an opportunity to make a meaningful difference in how workplace injuries are managed across our business. You’ll play a key role in supporting employees through their injury management and return-to-work journey, while partnering with operational teams, healthcare professionals, insurers and other stakeholders to achieve safe, sustainable and effective outcomes.

If you’re passionate about injury management, enjoy working with people and bring a practical, solutions-focused approach, we’d love to hear from you.

About the role

As Care Services Advisor, you’ll provide advice and practical support across workplace injury management, workers’ compensation and work capacity.

You’ll be responsible for:

• Managing workplace injuries and workers’ compensation matters from initial injury through to resolution.
• Assessing injuries, medical information, treatment recommendations, prognosis and work capacity, and providing timely advice to operational teams.
• Working closely with treating practitioners and healthcare professionals to establish appropriate capacity and suitable duties.
• Developing, implementing and monitoring return-to-work and work capacity plans.
• Identifying practical suitable duties that balance medical restrictions with operational requirements.
• Coordinating medical and allied health appointments where required.
• Liaising with insurers, workers’ compensation authorities and other relevant stakeholders.
• Supporting workers’ compensation payroll and insurance reconciliation activities.
• Maintaining accurate, timely and compliant injury management records.
• Providing reporting, insights and analysis to support safety, wellbeing and workers’ compensation performance.
• Identifying opportunities to improve injury management processes, systems and practices.

About you

You’ll bring a combination of injury management expertise, strong communication skills and confident stakeholder management.

To be successful in this role, you’ll ideally have:

• Experience in Workers’ Compensation, Injury Management or Claims Management.
• Experience in the allied health sector, or a strong understanding of allied health practices.
• Knowledge of workers’ compensation legislation and injury management requirements.
• A relevant tertiary qualification in Physiotherapy, Human Movement, Exercise & Health, Sports Science, Allied Health or a related discipline.
• Strong written and verbal communication skills, with the ability to communicate confidently with employees, healthcare professionals, insurers and operational stakeholders.
• Strong organisational and case management skills, with the ability to manage competing priorities.
• Sound computer, data management and reporting capabilities.
• A proactive, practical and solutions-focused approach.
• The ability to build trusted relationships and work collaboratively across a diverse stakeholder group.

Why Cater Care?

At Cater Care, we believe supporting our people is at the heart of what we do. You’ll join a people-focused organisation where your contribution is valued and you’ll have opportunities to develop your skills and career.

Our values — Care, Pride and Community— guide how we work and how we support our people.

You’ll have access to:

• Flexible working arrangements, where possible.
• Employee Assistance Program for you and eligible family members.
• Career development and training opportunities.
• Recognition of Service and Service Delivery Excellence Awards.
• Internal career opportunities and transfers.
• Hostplus superannuation benefits.
• Relish Employee Benefits & Rewards, including discounts across 650+ retailers and wellbeing and financial wellbeing resources.
• 10% discount on food and beverage at Cater Care Retail outlets.

Ready to make a difference?

If you’re looking for a role where you can combine your injury management expertise with your passion for supporting people, this is an opportunity to make a real impact.

You’ll help employees navigate their recovery and return-to-work journey, support our leaders with practical injury management advice, and contribute to a safer, healthier and more supportive workplace.