Injury Management Advisor (CTP)

IAG; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave + 5 MyLeave

Up to 50% off personal insurance

Partner discounts on private health, &

20 weeks paid parental leave

IAG Academy & LinkedIn Learning

Study assistance & secondment

Job summary

NRMA Insurance, part of Insurance Australia Group (IAG), invites an Injury Management Advisor to lead injury management within the Health & Recovery team. Based in Gadigal Country (Darling Park, Sydney), the role is hybrid with one day weekly in the office and offers long-term full‑time and fixed-term options.

You’ll analyze medical data, coach Claims Consultants, and build strong provider relationships to drive compliant, customer‑centred outcomes for motor accident recoveries.

Qualifications

• A tertiary qualification and professional background in Allied Health.
• Strong injury management expertise with the ability to interpret medical and rehabilitation information effectively.
• Excellent stakeholder engagement and communication skills, with confidence working across multidisciplinary teams.
• High attention to detail, sound decision‑making ability and comfort analysing diverse information sources.
• A collaborative mindset with natural coaching and leadership qualities to support and uplift team capability.
• A proactive, adaptable approach that aligns with delivering quality outcomes for customers and colleagues.

Responsibilities

• Provide expert injury management advice by analysing medical and rehabilitation information to support effective claim strategies.
• Guide, coach and mentor Claims Consultants to strengthen capability and ensure quality, customer‑focused decisions.
• Build and maintain strong relationships with service providers, rehabilitation professionals and key internal stakeholders.
• Drive consistent application of injury management practices aligned to compliance, performance and recovery outcomes.
• Identify claim trigger points and partner with stakeholders to progress and resolve claims efficiently.

Skills

Injury management

Stakeholder engagement

Analytical thinking

Multi-disciplinary collaboration

Coaching & leadership

Attention to detail

Education

Allied Health degree

Job description

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

The Injury Management Advisor plays a key leadership role within the Health & Recovery team, acting as a guiding consultant who provides coaching and mentoring from a treatment and rehabilitation perspective. With your allied health background, you will deliver expert injury management advice, interpret medical and rehabilitation information, and help drive consistent, customer‑centred decision making. The Injury Management Advisor also supports Claims Consultants, contributes to progressing claims, and maintains strong relationships with service and rehabilitation providers. This role champions quality, capability development, and collaborative culture, all while ensuring compliance and working toward improved recovery outcomes for individuals injured in motor accidents. We have both permanent and 12-month max term full‑time roles available, based in Gadigal Country (Darling Park 2, Sydney). This role is hybrid, with a requirement of one day per week in the Darling Park offices.

What You’ll Do

• Provide expert injury management advice by analysing medical and rehabilitation information to support effective claim strategies.
• Guide, coach and mentor Claims Consultants to strengthen capability and ensure quality, customer‑focused decisions.
• Build and maintain strong relationships with service providers, rehabilitation professionals and key internal stakeholders.
• Drive consistent application of injury management practices aligned to compliance, performance and recovery outcomes.
• Identify claim trigger points and partner with stakeholders to progress and resolve claims efficiently.

What You’ll Bring

• A tertiary qualification and professional background in Allied Health.
• Strong injury management expertise with the ability to interpret medical and rehabilitation information effectively.
• Excellent stakeholder engagement and communication skills, with confidence working across multidisciplinary teams.
• High attention to detail, sound decision‑making ability and comfort analysing diverse information sources.
• A collaborative mindset with natural coaching and leadership qualities to support and uplift team capability.
• A proactive, adaptable approach that aligns with delivering quality outcomes for customers and colleagues.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Friday 2 October 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you’ll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.