Injury Management Specialist

Gallagher Bassett; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Attractive remuneration packaging

Flexible work arrangements

Paid Parental Leave

Education and development

Awards and recognition

Employee assistance program

Job summary

Gallagher Bassett is seeking an Injury Management Specialist to support claims teams with injury management strategies and collaboration across Return to Work, Mental Health, and Technical Support. The role is based in Sydney CBD with hybrid work arrangements and probation-related two-day-per-week patterns.

You will bring allied health qualifications and injury claims experience to deliver quality coaching, guidance, and best-practice support to teams and stakeholders across the business.

Qualifications

• Minimum 3–5 years experience in injury management within an insurer setting.
• Tertiary qualifications in allied health such as exercise physiology, physiotherapy or nursing.
• Strong coaching ability with an approachable attitude.
• Exceptional time management and organisational skills.
• Highly developed communication skills across all levels of the organisation.
• Strategic mindset and team-oriented approach.
• Resilience in a fast-paced environment.

Responsibilities

• Support claims teams across injury management activities, including treatment and recovery strategies and liaison with providers.
• Provide coaching to Claims teams around best-practice injury management, feedback and training.
• Collaborate with Claims teams and broader specialist functions including Return to Work, Mental Health and Technical Support.
• Participate in a range of operational projects and business initiatives.

Skills

coaching

time management

communication

teamwork

strategic mindset

resilience

organisational skills

stakeholder engagement

Education

Allied health degree

Exercise physiology

Physiotherapy

Nursing

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Injury Management Specialist

• Sydney CBD location;
• Hybrid working arrangements – 2 days per week with 9 day fortnight option following probation;
• Coach, advise and support claims teams across injury management practices.

About Us

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

We are excited to announce a number of new Injury Management Specialist opportunities, commencing ASAP at either or CBD or Parramatta branches, offering you the work-life balance you earn! Reporting to the Injury Management Services Lead, you will join a collaborative team of Specialists, who provide advice, quality assurance and coaching to our Claims teams, and contributing to our best practice injury management support.

This is a unique opportunity to bring your allied health qualifications and personal injury claims experience to a truly rewarding role.

Responsibilities

• Support claims teams across injury management activities, including treatment and recovery strategies, injury management planning, treatment provider liaison, etc;
• Provide coaching to Claims teams around best-practice injury management, feedback and training;
• Collaborate with Claims teams and broader specialist functions, including Return to Work, Mental Health and Technical Support;
• Participate in a range of operational projects and business initiatives.

Qualifications

• Previous experience as an Injury Management Specialist within an insurer setting, including workers compensation, CTP, etc;
• Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc;
• Strong coaching ability, with an approachable attitude;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

What do we offer our people?

• Attractive remuneration packaging & flexible work arrangements;
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
• Paid Parental Leave scheme;
• A unique and exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development;
• Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

How You'll Make An Impact

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries. Through a team geographically dispersed throughout Australia, GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne and Adelaide and in New Zealand from Auckland, Napier, Wellington, Christchurch, and Dunedin. We are proud to be one of 124 companies from 19 countries and representing 52 industry categories, named on the Ethisphere Institute's 2017 World's Most Ethical Companies list for the sixth consecutive year. The position We are currently seeking an Injury Management Advisor to join our office located in Melbourne's CBD. This is a Permanent, fulltime position working in our Worker's Compensation team. The main roles and responsibilities of the Injury Management Advisor position include but are not limited to: Providing advice and/or assistance to claims staff to promote a cost effective, appropriate injury management and durable RTW outcomes centred on a customer focused workers compensation claims service. Advising employers, employer consultants and other stakeholders with updates regarding injury management strategies. Providing customer service to injured workers, employers, employer consultants & other stakeholders. Ensuring all decisions are made in compliance with the Accident Compensation Act 1985/ WIRC Act 2013 and other Legislative requirements. Providing Injury Management assistance/advice to claims teams.

About You

Required: Minimum 3-5 years experience. Prefer a background in a healthcare related field.

Preferred:

Behaviors:

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.