Injury Management Advisor (CTP)

NRMA Insurance; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 MyLeave

Discounts on private insurance

Parental leave 20 weeks

Job summary

NRMA Insurance, based in Gadigal Country (Darling Park, Sydney), seeks an Injury Management Advisor to lead injury management initiatives within the Health & Recovery team. The role guides treatment and rehabilitation decisions, mentors Claims Consultants, and strengthens relationships with providers to support faster recovery outcomes.

The position is full-time, with a hybrid work arrangement requiring one day per week in the Darling Park offices.

Qualifications

• Tertiary qualification in Allied Health.
• Sstrength in injury management and interpretation of medical information.
• Excellent stakeholder engagement and cross-functional collaboration.

Responsibilities

• Provide expert injury management advice by analysing medical information to support claim strategies.
• Guide and mentor Claims Consultants to strengthen capability and ensure quality decisions.
• Build and maintain relationships with service providers and internal stakeholders.
• Drive consistent injury management practices aligned to compliance and recovery outcomes.
• Identify claim trigger points and progress claims with stakeholders.

Skills

Allied Health

Injury management

Stakeholder engagement

Communication

Leadership coaching

Adaptability

Education

Tertiary qualification in Allied Health

Job description

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands. The Injury Management Advisor plays a key leadership role within the Health & Recovery team, acting as a guiding consultant who provides coaching and mentoring from a treatment and rehabilitation perspective. With your allied health background, you will deliver expert injury management advice, interpret medical and rehabilitation information, and help drive consistent, customer-centred decision making. The Injury Management Advisor also supports Claims Consultants, contributes to progressing claims, and maintains strong relationships with service and rehabilitation providers. This role champions quality, capability development, and collaborative culture, all while ensuring compliance and working toward improved recovery outcomes for individuals injured in motor accidents. We have both permanent and 12-month max term full-time roles available, based in Gadigal Country (Darling Park 2, Sydney). This role is hybrid, with a requirement of one day per week in the Darling Park offices.

What You'll Do

• Provide expert injury management advice by analysing medical and rehabilitation information to support effective claim strategies.
• Guide, coach and mentor Claims Consultants to strengthen capability and ensure quality, customer-focused decisions.
• Build and maintain strong relationships with service providers, rehabilitation professionals and key internal stakeholders.
• Drive consistent application of injury management practices aligned to compliance, performance and recovery outcomes.
• Identify claim trigger points and partner with stakeholders to progress and resolve claims efficiently.

What You'll Bring

• A tertiary qualification and professional background in Allied Health.
• Strong injury management expertise with the ability to interpret medical and rehabilitation information effectively.
• Excellent stakeholder engagement and communication skills, with confidence working across multidisciplinary teams.
• High attention to detail, sound decision-making ability and comfort analysing diverse information sources.
• A collaborative mindset with natural coaching and leadership qualities to support and uplift team capability.
• A proactive, adaptable approach that aligns with delivering quality outcomes for customers and colleagues.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• *employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.