Information Technology Technician

Kent; Western Australia; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Attractive salary & benefits

Work/Life balance

Health & Wellbeing Program

Employee Assistance Program

Inclusion & Belonging Program

Health insurance discount

Job summary

A leading offshore service provider in Australia is seeking an experienced Offshore Desktop Support Technician. In this full-time FIFO role, you will provide IT support across desktop systems, handle troubleshooting, and collaborate on system enhancements. The ideal candidate has a background in enterprise IT support, preferably with experience in the oil and gas sector. This position offers a supportive work environment focusing on career development and valuable experience.

Qualifications

• Experience in enterprise IT support.
• Background in oil & gas preferred.

Responsibilities

• Deliver hands-on support for desktop systems.
• Escalate advanced problems requiring specialist intervention.
• Provide basic user training for troubleshooting common IT issues.
• Collaborate with the Digital Services team for system improvements.

Skills

Hands-on IT support

Troubleshooting

Collaboration

User training

Job description

Overview

The Opportunity: Kent is seeking an experienced Offshore Desktop Support Technician to join our team during the hook-up and commissioning of a new offshore asset. This FIFO role offers hands-on IT support across desktop systems, applications, and hardware, acting as the first point of contact for technical issues. You’ll provide frontline troubleshooting, escalate complex matters, and collaborate with our Digital Services team to drive system improvements. A background in enterprise IT support and ideally oil & gas experience is preferred.

We foster an environment where you are challenged professionally and empowered to take the lead in your career development with the support and guidance of our leaders. We’re committed to ensuring every team member gains valuable experience and skills for their future.

Responsibilities

• Deliver hands-on support for desktop systems and peripheral devices, resolving incidents and technical issues.
• Escalate and follow up on advanced problems requiring specialist intervention.
• Provide basic user training to help staff troubleshoot common IT issues.
• Collaborate with the Digital Services team to implement system upgrades and performance improvements.

Benefits

• Attractive salary & benefits
• Work/Life balance friendly workplace
• Health & Wellbeing Program
• Employee Assistance Program
• Inclusion & Belonging Program
• Health insurance discount
• Work for a brand with over 100 years in the industry
• Great Culture | Safety Focused | Collaborative Team
• Opportunity to work on some of the largest projects in the energy sector

Company and Diversity & Inclusion

We are committed to our diverse and inclusive community — a place where we can all be ourselves, thrive and develop. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities. We are a disability-friendly employer and can make adjustments to support you during recruitment. Our vision for diversity, inclusion and belonging recognises that diversity and inclusion are catalysts for success and we aim to celebrate character across nationalities and backgrounds.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Engineering

Industries

• Oil and Gas
• Oil Extraction
• IT Services and IT Consulting

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