Ict Helpdesk Officer

Rgit Australia; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking at Osborne Park

Training and certification support

Exposure to modern tech stack (M365, O

AWS, telematics and AI tooling

Job summary

Northfleet is seeking an experienced Helpdesk Officer to be the frontline ICT support for our Western Australian operations. You will resolve most issues independently, escalate where needed, and lead efforts to eliminate recurring problems.

This Perth-based role at Osborne Park reports to the Head of ICT, with occasional travel to depots across the region. You will handle device management, user provisioning, telematics support, and on-call duties as part of a small hands-on team.

Qualifications

• Several years of helpdesk/service desk/desktop support experience with limited supervision.
• Hands-on Microsoft 365 administration experience in admin centres, Entra ID and Intune.
• Solid Windows 11 and endpoint troubleshooting skills.
• Working knowledge of DNS, DHCP, VLANs, VPN, Wi-Fi troubleshooting.
• Strong customer service skills for non-technical users across multiple sites.
• Willingness to participate in an after-hours on-call roster.
• Australian work rights.
• Certificate IV or Diploma in IT or relevant MS certifications.
• PowerShell scripting for admin tasks.
• Experience with AI tooling and ERP platforms (ideally Odoo).
• Exposure to transport/mining/construction or similar industries.
• Experience supporting remote or regional sites; familiarity with telematics.

Responsibilities

• Provide first and second-level ICT support across hardware, software, network and mobility for five depots.
• Administer Microsoft 365 tenant including Exchange Online, SharePoint, Teams, Entra ID and Intune.
• Manage endpoint build, deployment, patching and lifecycle across devices.
• Leverage AI tools to improve business processes.
• Handle user and license onboarding/offboarding and access control.
• Support in-vehicle and depot tech like telematics, tablets, printers and scanners.
• Maintain accurate ticket records, asset registers and knowledge base docs.
• Participate in ICT on-call roster and drive recurring issue fixes through process or automation.

Skills

Customer service

On-call readiness

Communication

Self-supervised work

Education

Certificate IV in IT

Diploma in IT

Microsoft certifications

Tools

Microsoft 365 Admin

Entra ID

Intune

PowerShell

Windows 11

Networking basics (DNS/DHCP/VLANs)

Odoo ERP

AI tooling

Job description

Job Description

Full-time Permanent Experienced

Posted 18 Aug 2026

Description

About Northfleet

Northfleet is a Western Australian transport and equipment business. We run buses, trucks and heavy haulage out of five depots - Osborne Park (head office), Hazelmere, Port Hedland, Karratha and Newman - supporting resources, civil and passenger transport clients across the state.

Our ICT team is small, hands-on and trusted. We own the whole stack rather than outsourcing it, which means you get real breadth, real ownership and real opportunity, not a ticket queue and a script.

The Role

We are looking for an experienced Helpdesk Officer to be the front line of ICT support for the business. You will resolve the majority of what comes in yourself, elevate what genuinely needs it, and take the lead on making recurring problems go away for good.

This is a Perth-based role at Osborne Park, reporting to the Head of ICT. Occasional travel to metro and regional depots is part of the job.

What you will be doing

• First and second-level support across hardware, software, network and mobility issues for users at all five depots
• Administering our Microsoft 365 tenant - Exchange Online, SharePoint, Teams, Entra ID, Intune and endpoint compliance
• Endpoint build, deployment, patching and lifecycle management across laptops, desktops, tablets and mobiles
• Utilising AI technologies to improve our business
• User and licence administration, onboarding and offboarding
• Supporting in-vehicle and depot technology - telematics, tablets, printers, scanners and site connectivity
• Maintaining accurate ticket records, asset registers and knowledge base documentation
• Participating in the ICT on-call roster
• Identifying recurring issues and driving the fix - process, automation or training

What you will need

• Several years of experience in a helpdesk, service desk or desktop support role, working with limited supervision
• Microsoft 365 platform - Demonstrable hands-on Microsoft 365 administration experience. This is a core requirement, not a nice-to-have. You should be comfortable in the M365 admin centres, Entra ID and Intune day to day
• Solid Windows 11 and Microsoft endpoint troubleshooting skills
• Working knowledge of networking fundamentals - DNS, DHCP, VLANs, VPN and Wi-Fi troubleshooting
• Genuine customer service ability, including the patience to support non-technical users across depots and worksites
• Willingness and availability to participate in an after-hours on-call roster
• Australian work rights
• Certificate IV or Diploma in Information Technology, or relevant Microsoft certifications
• PowerShell scripting for administration and automation
• Experience with AI
• Experience supporting ERP platforms, ideally Odoo
• Exposure to transport, mining services, construction or similar operational industries
• Experience supporting remote or regional sitesFamiliarity with telematics or in-vehicle monitoring systems

What is on offer

• A permanent role with real ownership and visible impact on the business
• A small team where your work is seen and your ideas get heard
• Exposure to a modern stack - Microsoft 365, Intune, Odoo, AWS, telematics and AI tooling - with support to build skills across it
• Training and certification support
• Free on-site parking at Osborne Park
• Variety. No two days on a transport and heavy equipment fleet look the same

Applicants must have current Australian work rights. Shortlisted candidates will be required to complete a national police check.

Northfleet is an equal opportunity employer. We welcome applications from candidates of all backgrounds and strongly encourage applications from Aboriginal and Torres Strait Islander people.