Datacenter IT Technician

OVHcloud; Sydney; On-site; AUD 89,686 - 98,654; Full time

Job summary

A leading company in data infrastructure seeks an IT Operations Technician in Sydney. The role involves managing IT infrastructure, ensuring customer satisfaction, and maintaining documentation. Ideal candidates possess strong communication and organizational skills, with a background in IT. Join a dynamic team committed to excellence in data center operations.

Qualifications

• Ability to follow and document internal procedures.
• Knowledge of the Datacenter Industry.
• Proven organizational skills, autonomous and adaptable.

Responsibilities

• Manage all IT infrastructure in your Datacenter.
• Ensure good customer relations and customer satisfaction.
• Maintain and create new documentation and operational procedures.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

Education

2 years higher education in IT

Tools

Microsoft Office

Job description

OVHcloud Sydney, New South Wales, Australia

OVHcloud Sydney, New South Wales, Australia

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- Manage all IT infrastructure in your Datacenter.

- Ensure good customer relations and customer satisfaction are maintained on a daily basis.

- Manage monitoring alerts and customer ticket escalations.

- Ensure new infrastructure is racked and deployed in a timely manner.

- Apply best practices for installation and maintenance and ensure other technicians apply the procedures correctly.

- Comply with safety rules and regulations.

- Maintain and Create New Documentation and Operational Procedures.

- Carry out regular audits on internal technical procedures to check operations.

- Carry out regular technical inspections of the site infrastructure and make first-level diagnoses, ensuring the quality of information gathered in the relevant procedure.

- Ensure material process flows are complied according to set processes in place.

- Ensure inventory levels are sufficiently stocked for DC maintenance and upgrade activities.

- Able to work in shift timings to support the data center operations.

- Draft end of shift report and communicate progress status effectively to stake-holders on a daily basis.

Required Skills:

- Ability to follow and document internal procedures.

- Basic knowledge in Microsoft Office

- Able to draft reports to communicate progress and highlight delays.

- Knowledge of the Datacenter Industry.

- Knowledge of Computer Hardware.

- Advanced sense of Customer Service.

- Excellent interpersonal skills.

- Excellent communication skills within a team.

- Proven organizational skills, autonomous and adaptable.

- 2 years higher education in IT.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Data Infrastructure and Analytics and Software Development

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