IT Support Officer/Engineer

Luvo; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Luvo is seeking an experienced IT all-rounder to maintain and support the organisation's IT infrastructure, systems and end-user technology. The role is hands-on and suited to someone who enjoys troubleshooting across multiple technologies and delivering excellent service to internal stakeholders.

You will report to the Group IT Manager and be part of a small team. A broad skill set across hardware, software, networks and security is essential, with a proactive customer-focused approach.

Qualifications

• This role requires strong troubleshooting across hardware, software and infrastructure.
• Experience with Microsoft 365 and Teams Phone/Voice is essential.
• Knowledge of Active Directory, Group Policy and Azure is required.

Responsibilities

• Maintain and support IT infrastructure ensuring systems are operational and secure.
• Diagnose and resolve hardware, software, network and infrastructure issues.
• Support Microsoft 365, Teams Phone/Voice, AD, GPO and Azure.
• Maintain and troubleshoot Cisco networking infrastructure.
• Perform daily operational checks including security, backups and replication.
• Install, configure and relocate end-user equipment.
• Support core business applications and operating systems.
• Assist with IT equipment and software procurement.
• Provide technical advice and training to staff.
• Work with Group IT Manager to prioritise and resolve IT issues.

Skills

Troubleshooting

Microsoft 365

Teams Phone

Active Directory

Group Policy

Microsoft Azure

Cisco Networking

Backups

Infrastructure Monitoring

Communication

Prioritization

Customer Focus

Education

Relevant IT degree or tertiary qualification

Job description

You will report to the Group IT Manager, and be part of a small IT team responsible for maintaining, supporting and securing the organisation's IT infrastructure, systems and end-user technology.

This is a varied, hands-on position suited to an experienced IT all-rounder who enjoys troubleshooting, working across multiple technologies and providing excellent service to internal stakeholders.

Key responsibilities

• Maintain and support IT infrastructure, ensuring systems remain operational, secure and reliable.
• Diagnose and resolve hardware, software, network and infrastructure issues.
• Support Microsoft 365, Microsoft Teams Phone/Voice, Active Directory, Group Policy and Microsoft Azure.
• Maintain and troubleshoot Cisco networking infrastructure.
• Perform daily operational checks, including security, backups, replication, network health and scheduled jobs.
• Install, configure and relocate end-user equipment.
• Support core business applications and operating systems.
• Assist with IT equipment and software procurement.
• Provide technical advice, troubleshooting assistance and training to staff.
• Work closely with the Group IT Manager and internal stakeholders to prioritise and resolve IT issues.

You will report to the Group IT Manager, and be part of a small IT team responsible for maintaining, supporting and securing the organisation's IT infrastructure, systems and end-user technology.

This is a varied, hands-on position suited to an experienced IT all-rounder who enjoys troubleshooting, working across multiple technologies and providing excellent service to internal stakeholders.

Key responsibilities

• Maintain and support IT infrastructure, ensuring systems remain operational, secure and reliable.
• Diagnose and resolve hardware, software, network and infrastructure issues.
• Support Microsoft 365, Microsoft Teams Phone/Voice, Active Directory, Group Policy and Microsoft Azure.
• Maintain and troubleshoot Cisco networking infrastructure.
• Perform daily operational checks, including security, backups, replication, network health and scheduled jobs.
• Install, configure and relocate end-user equipment.
• Support core business applications and operating systems.
• Assist with IT equipment and software procurement.
• Provide technical advice, troubleshooting assistance and training to staff.
• Work closely with the Group IT Manager and internal stakeholders to prioritise and resolve IT issues.

You will bring at least 5 years' experience in IT support or infrastructure, with a broad technical skill set and the ability to work independently within a small team.

Essential skills and experience

• Strong troubleshooting and problem-solving skills across hardware, software and infrastructure.
• Hands-on experience supporting Microsoft 365 and Microsoft Teams Phone/Voice.
• Experience with Active Directory, Group Policy and Microsoft Azure.
• Working knowledge of Cisco networking.
• Experience with system administration, backups, security and infrastructure monitoring.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and work effectively under pressure.
• A proactive, customer-focused approach to supporting users across different departments.

Desirable

• Relevant IT degree or tertiary qualification.
• Experience working with AI products or technologies.

About you: You're a practical, solutions-focused IT professional who enjoys variety and takes ownership of technical issues through to resolution.
You'll be comfortable working with everyone from end users to senior management, explaining technical issues clearly and balancing day-to-day support with broader infrastructure responsibilities.
You don't need to be a specialist in every technology, but you should have the technical breadth, initiative and problem-solving ability to support a diverse IT environment.

Additional information

• Permanent opportunity offering long-term stability
• Join a well-known and trusted Australian company in its field
• Varied, hands-on role with exposure across the full IT environment