IT Support Engineer — Desktop & Networking Pro

Future State People

City of Brisbane

On-site

AUD 55,000 - 75,000

Full time

32 hours ago

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Job summary

Future State People is seeking a hands-on IT Support professional to provide desktop and on-site IT assistance in Loganlea, Brisbane. You will handle hardware and network troubleshooting, plus support Microsoft 365 and Active Directory access.

Join a busy support team, work across LAN/WAN/Wi-Fi, coordinate with external contractors, and maintain accurate ticketing while contributing to IT project work. Immediate start preferred for a role with real impact on daily operations.

Qualifications

Minimum 2+ years hands-on desktop support experience.
Experience installing/troubleshooting network and IT hardware.
Experience with Microsoft 365 administration and Office apps.
Understanding of Active Directory security and permissions; LAN/WAN/Wi-Fi principles.
Clear communication with a customer-focused approach.

Responsibilities

Provide desktop and IT support to users in person and remotely.
Install, configure and troubleshoot network and IT hardware.
Diagnose and resolve software, hardware and LAN/WAN/Wi-Fi issues.
Support Microsoft 365 administration and Active Directory access/permissions.
Coordinate with external support contractors and keep users informed to resolution.
Maintain accurate tickets and contribute to installations and IT project work.
Identify and report security risks and follow support standards.