Information Technology Service Management Consultant

Vectiq; Canberra; On-site; AUD 100,000 - 130,000; Full time

Job summary

A leading IT service management firm seeks ITSM professionals in Canberra, Australia, for roles including ITSM Consultants and Service Delivery Managers. Candidates should have experience in implementing ITSM frameworks, strong ITIL knowledge, and the ability to engage stakeholders effectively. Ideal for those looking to contribute to meaningful service management initiatives within secure environments. Current NV1 clearance is minimum.

Qualifications

• Demonstrated experience implementing or uplifting ITSM frameworks within enterprise environments.
• Strong working knowledge of ITIL principles.
• Experience operating within structured, governance-driven delivery environments.

Responsibilities

• Develop and refine core service management disciplines.
• Design, implement, and uplift ITSM processes aligned to best practice.
• Facilitate service design workshops and stakeholder engagement sessions.

Skills

ITIL principles

Stakeholder engagement

Service management disciplines

Tools

ServiceNow

BMC

Jira Service Management

Job description

Vectiq is strengthening its IT Service Management (ITSM) capability across two key initiatives, supporting service transformation, operational uplift and governance maturity within secure environments.

We are seeking experienced ITSM professionals to contribute to the design, implementation and optimisation of service management frameworks within complex, enterprise-scale programs.

Roles Commencing Over the Next 3 - 6 Months

• ITSM Consultants & Architects
• Service Delivery Managers
• ITSM Process Leads
• Service Design Specialists
• Operational Governance Specialists

Depending on role and seniority, responsibilities may include:

• Development and refinement of core service management disciplines including:
  • Incident, Problem, and Change Management
  • Service Request and Catalogue Management
• Design, implementation and uplift of ITSM processes aligned to best practice
• Operational readiness planning and transition-to-support activities
• Development of governance models, reporting structures and performance metrics
• Facilitation of service design workshops and stakeholder engagement sessions
• Creation of service documentation, process maps and operating models
• Identification and delivery of Continuous Service Improvement (CSI) initiatives
• Alignment of ITSM frameworks with enabling platforms (e.g. ServiceNow, BMC, Jira Service Management)

Experience & Skills

• Demonstrated experience implementing or uplifting ITSM frameworks within enterprise environments
• Strong working knowledge of ITIL principles
• Experience operating within structured, governance-driven delivery environments
• Experience within Federal Government or other secure environments highly regarded
• Current NV1 clearance minimum (NV2 and TSPV highly regarded)

What We’re Looking For

• Professionals who take ownership of service outcomes and operational maturity
• Strong stakeholder engagement and communication capabilityA structured, detail-oriented approach to governance and process design
• Interest in contributing to a growing sovereign IT services capability

If you’re interested in contributing to meaningful service management initiatives within secure environments, send me a message or apply for a confidential discussion.