Enterprise ITSM Consultant for Secure Environments

Vectiq; Canberra; On-site; AUD 100,000 - 130,000; Full time

Job summary

A leading IT service management firm seeks ITSM professionals in Canberra, Australia, for roles including ITSM Consultants and Service Delivery Managers. Candidates should have experience in implementing ITSM frameworks, strong ITIL knowledge, and the ability to engage stakeholders effectively. Ideal for those looking to contribute to meaningful service management initiatives within secure environments. Current NV1 clearance is minimum.

Qualifications

• Demonstrated experience implementing or uplifting ITSM frameworks within enterprise environments.
• Strong working knowledge of ITIL principles.
• Experience operating within structured, governance-driven delivery environments.

Responsibilities

• Develop and refine core service management disciplines.
• Design, implement, and uplift ITSM processes aligned to best practice.
• Facilitate service design workshops and stakeholder engagement sessions.

Skills

ITIL principles

Stakeholder engagement

Service management disciplines

Tools

ServiceNow

BMC

Jira Service Management

Job description

A leading IT service management firm seeks ITSM professionals in Canberra, Australia, for roles including ITSM Consultants and Service Delivery Managers. Candidates should have experience in implementing ITSM frameworks, strong ITIL knowledge, and the ability to engage stakeholders effectively. Ideal for those looking to contribute to meaningful service management initiatives within secure environments. Current NV1 clearance is minimum.