Level 2 IT Engineer

Cadence Connect; Brisbane; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Brisbane CBD location

Modern technology exposure

Career development

Job summary

Cadence Connect is seeking a Level 2 IT Support Engineer in Brisbane CBD to resolve complex Microsoft Modern Workplace and Unified Communications issues. You’ll own escalations and work across 365, Entra ID, Intune and Teams Calling, delivering robust support and technical leadership.

The role emphasizes hands-on problem solving, ownership, and collaboration with an experienced team in a hybrid setup with two days WFH.

Qualifications

• Minimum three years of technical support experience.
• Demonstrated Level 2 responsibilities.
• Strong Microsoft Modern Workplace and Unified Communications experience.

Responsibilities

• Acting as a key escalation point for complex Level 2 technical incidents.
• Administering and troubleshooting Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
• Supporting Microsoft Entra ID, including identity management, MFA, Conditional Access and authentication issues.
• Managing Microsoft Intune environments, including device enrolment, compliance policies, configuration profiles and application deployments.
• Troubleshooting Microsoft Teams Calling, including call quality, voice configuration, connectivity and telephony-related issues.
• Supporting Windows Server, Active Directory, Group Policy, DNS and DHCP.
• Investigating general infrastructure and networking issues, including VPNs, firewalls, switches and connectivity.
• Assisting with infrastructure improvements, technical projects and technology deployments.
• Mentoring junior engineers and contributing to technical documentation and knowledge sharing.

Skills

Microsoft 365

Entra ID

Intune

Teams Calling

Level 2 support

Hybrid work

Troubleshooting

Ownership of escalations

Education

Microsoft Certifications MD-102, MS-102, MS-700, AZ-104

Tools

Exchange Online

SharePoint

OneDrive

Active Directory

DNS

DHCP

VPNs

Firewalls

Windows Server

Group Policy

Job description

$85,000 – $100,000 + Super | Brisbane CBD | 2 Days WFH

The Opportunity

Strong Microsoft 365 skills? Confident troubleshooting Entra ID, Intune and Teams Calling? Ready for a Level 2 role where your technical expertise is genuinely valued?

Cadence Connect is partnering with an established Australian organisation seeking an experienced Level 2 IT Support Engineer to join their Brisbane CBD-based technical team.

This is an excellent opportunity for a well-rounded engineer who enjoys solving complex technical problems, taking ownership of escalations and working across a broad range of Microsoft technologies.

While strong general infrastructure and troubleshooting skills are important, our client is particularly interested in engineers who bring genuine hands‑on expertise across Microsoft Modern Workplace and Unified Communications.

With a salary ranging from $85,000 to $100,000 + Super, they're prepared to recognise technical capability, particularly across Microsoft 365, Entra ID, Intune and Teams Calling.

What's on Offer?

• $85k–$100k + Super – competitive salary reflective of your technical capability.
• Hybrid flexibility – enjoy two days working from home each week.
• Brisbane CBD location – conveniently located in the heart of the city.
• Modern technology exposure – work extensively across Microsoft 365, Entra ID, Intune and Unified Communications.
• Genuine technical challenges – take ownership of complex escalations rather than simply passing tickets along.
• Career development – expand your technical expertise and continue progressing towards senior engineering opportunities.
• Collaborative environment – work alongside experienced engineers who value knowledge sharing and technical excellence.

What You'll Be Doing

As a Level 2 IT Support Engineer, you'll play an important role in resolving complex technical issues across Microsoft Modern Workplace, Unified Communications and general IT infrastructure.

Our client is looking for someone who enjoys investigating problems, understanding the underlying cause and seeing issues through to resolution.

Your responsibilities will include:

• Acting as a key escalation point for complex Level 2 technical incidents.
• Administering and troubleshooting Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
• Supporting Microsoft Entra ID, including identity management, MFA, Conditional Access and authentication issues.
• Managing Microsoft Intune environments, including device enrolment, compliance policies, configuration profiles and application deployments.
• Troubleshooting Microsoft Teams Calling, including call quality, voice configuration, connectivity and telephony-related issues.
• Supporting Windows Server, Active Directory, Group Policy, DNS and DHCP.
• Investigating general infrastructure and networking issues, including VPNs, firewalls, switches and connectivity.
• Assisting with infrastructure improvements, technical projects and technology deployments.
• Mentoring junior engineers and contributing to technical documentation and knowledge sharing.

What They're Looking

For Our client is seeking a strong Level 2 generalist with a clear technical strength across Microsoft Modern Workplace and Unified Communications.

Ideally, you'll have at least three years of technical support experience, including demonstrated Level 2 responsibilities.

More importantly, you'll have the technical confidence to independently troubleshoot complex issues and take ownership of delivering solutions.

Your Microsoft Modern Workplace experience is particularly important.

They're looking for hands‑on capability across:

Microsoft 365

• Administration and advanced troubleshooting across Microsoft 365 environments.
• Exchange Online, SharePoint, OneDrive and Microsoft Teams.
• Mail flow, permissions, licensing and complex user-related issues.

Microsoft Entra ID & Identity

• Entra ID administration and troubleshooting.
• Identity and access management.
• MFA, Conditional Access and authentication troubleshooting.
• Hybrid identity environments and synchronisation issues.

Microsoft Intune & Endpoint Management

• Intune administration and troubleshooting.
• Device enrolment, configuration and compliance policies.
• Windows Autopilot and application deployments.
• Endpoint management and device‑related technical escalations.

Microsoft Teams & Unified Communications

• Microsoft Teams administration and troubleshooting.
• Teams Calling / Teams Phone environments.
• Voice configuration, call routing and call quality investigations.
• Troubleshooting telephony, connectivity and user‑related calling issues.

General Infrastructure & Networking

• Windows Server and Active Directory.
• Group Policy, DNS and DHCP.
• Networking fundamentals, including switches, firewalls, VLANs and VPNs.
• General infrastructure troubleshooting and system performance.
• Hardware, software and endpoint support.

You don't need to be a specialist in every technology listed, but you should be comfortable operating independently at Level 2, with genuine technical depth across Microsoft's Modern Workplace ecosystem.

Certifications – Highly Regarded

Microsoft certifications such as MD-102, MS-102, MS-700 and AZ-104 are highly regarded, although practical experience and technical capability remain the priority.