Information Systems Officer

Glenelg Shire Council; Portland; On-site; AUD 90,000 - 110,000; Full time

Job summary

Glenelg Shire Council in Portland is seeking an Information Systems Officer to join our Information Technology team. You will support the systems and services that keep the council running, work across the helpdesk and support staff, and contribute to technology projects.

You’ll be involved in developing reports, maintaining Microsoft 365, and supporting council applications, with opportunities to build skills across IT and information services.

Qualifications

• Solid understanding of IT, information systems and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Customer-focused approach and ability to explain technology clearly.
• Good organisation and ability to juggle competing priorities.
• Attention to detail when managing systems, data and documentation.
• Initiative, curiosity and willingness to learn.
• Ability to work independently and as part of a small team.
• Experience with managing and supporting an IT helpdesk.
• Experience in system administration, information systems and corporate reporting will be highly regarded.

Responsibilities

• Provide IT helpdesk support and resolve user issues.
• Support staff and maintain Microsoft 365 and other systems.
• Support Council applications and develop reports.
• Contribute to technology projects and strategic IT initiatives.
• Communicate technical information clearly to users.

Skills

Troubleshooting

Customer-focused

Communication

Organisation

Attention to detail

Initiative & curiosity

Independent & team player

Helpdesk experience

System administration knowledge

Tools

Microsoft 365

Job description

About the Opportunity

Do you enjoy solving problems, supporting people and getting the most out of technology?

Based at Council’s Portland Office, we’re looking for an Information Systems Officer to join our Information Technology team and play a key role in supporting the systems and services that keep Council running.

No two days will be the same. You’ll work across the helpdesk, support staff, maintain Microsoft 365 and technology systems, support Council applications, develop reports and contribute to technology projects — giving you the opportunity to build your skills across a broad range of IT and information services.

If you’re technically minded, enjoy a challenge and like seeing the results of your work, we’d love to hear from you.

What you need to Succeed

You’ll enjoy figuring things out, helping people and making technology work for people and the organisation. You’ll be comfortable moving between day-to-day support and longer-term projects, and you won’t be afraid to get stuck in.

• A solid understanding of IT, information systems and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• A customer-focused approach and the ability to explain technology clearly.
• Good organisation and the ability to juggle competing priorities.
• Attention to detail when managing systems, data and documentation.
• Initiative, curiosity and a willingness to learn.
• The ability to work independently and as part of a small team.
• Experience with managing and supporting an IT helpdesk.
• Experience in system administration, information systems, corporate reporting will be highly regarded.

For further information on the position please refer to the Position Description.