Information Governance & Systems Support Officer (Hybrid)

Reserve Bank of Australia; Canberra; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

The Reserve Bank of Australia is seeking a Service Desk/Info Management support professional to manage onboarding and access reviews for TRIM, SharePoint and GovTEAMS, while contributing to secure, well-governed information platforms.

You will support configuration management, security reviews and FOI-related activities, with opportunities to train and mentor in a collaborative, hybrid work environment.

Qualifications

• Proven experience providing customer service and support for enterprise information management or collaboration systems in a regulated environment.
• Tertiary qualification in Computer Science, Information Management, Business or related discipline, or equivalent practical experience.

Responsibilities

• Provide frontline service desk support for enterprise information management systems.
• Manage onboarding, account management and regular access reviews for TRIM, SharePoint, GovTEAMS.
• Support configuration management and rollout of new versions/builds across systems.

Skills

Customer service

Communication

Information governance

Regulated environment experience

Education

Tertiary qualification in Computer Science/Information Management or equivalent

Tools

Content Manager TRIM

SharePoint

GovTEAMS

Job description

The Reserve Bank of Australia is seeking a Service Desk/Info Management support professional to manage onboarding and access reviews for TRIM, SharePoint and GovTEAMS, while contributing to secure, well-governed information platforms.

You will support configuration management, security reviews and FOI-related activities, with opportunities to train and mentor in a collaborative, hybrid work environment.