Information Management Support Officer

RBA; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Reserve Bank of Australia is seeking a dedicated Information Systems professional to join the Knowledge Management Department. You will provide frontline service desk support, manage Content Manager (TRIM), RBA Box, SharePoint and GovTEAMS, and help ensure information is secure and well governed.

You will contribute to system security, access reviews, knowledge base creation, and stakeholder engagement while supporting FOI responses and information management projects in a mentorship-driven

Qualifications

• Proven experience providing customer service and support for enterprise information management or collaboration systems in a regulated environment.
• A tertiary qualification in Computer Science, Information Management, Business or a related discipline, or equivalent practical experience.
• Experience administering Content Manager (TRIM) or similar document management platforms.
• Clear communication skills and the ability to organise and manage your work effectively.
• Australian citizenship is required and Baseline Security Clearance.

Responsibilities

• Provide frontline service desk support and account management for enterprise information management systems.
• Support configuration management and deployment of new versions across TRIM, RBA Box, SharePoint and GovTEAMS.
• Maintain system security with regular access reviews.
• Create and maintain procedures and knowledge base content.
• Build relationships with stakeholders to align expectations.
• Assist with FOI requests, records disposal, and system reporting.
• Contribute to user training, including train-the-trainer activities.
• Support information management projects in a mentorship-focused environment.

Skills

Customer service

Regulated environment knowledge

Information governance

Education

Bachelor's degree in Computer Science / Information Management / Business

Tools

Content Manager TRIM

SharePoint

GovTEAMS

RBA Box

Job description

Hybrid work environment

Permanent/Full-time Role

• Help manage the systems that keep the Bank’s records, data and collaboration platforms secure, accessible and well governed.

About the business/role/team

Join the Information Systems Team within the Knowledge Management Department and play a key role in supporting the enterprise platforms that help keep the Bank’s information secure, accessible and well governed.

Reporting to the Manager, Information Systems, you will provide frontline service desk support, manage key information management systems, and contribute to the delivery of reliable, high-quality services to users across the Bank.

This is an opportunity to work with critical business platforms while helping colleagues make effective use of the Bank’s information resources.

About the role

• Provide support for Content Manager (TRIM), RBA Box, SharePoint and GovTEAMS, including onboarding, account management and regular access reviews.

• Support configuration management and the implementation of new versions and builds across these systems and related applications.

• Maintain and review system security, including regular user access reviews.

• Create and maintain procedures and knowledge base content to support consistent information management practices.

• Build effective relationships with key stakeholders and help keep expectations aligned.

• Support the Bank’s responses to Freedom of Information (FOI) requests, records disposal and system reporting activities.

• Assist with user training, including train-the-trainer activities.

• Support information management projects as required.

• Learn in a collaborative, mentorship-focused environment with opportunities to build expertise.

About you

• Proven experience providing customer service and support for enterprise information management or collaboration systems in a regulated environment.

• A tertiary qualification in Computer Science, Information Management, Business or a related discipline, or equivalent practical experience.

• Experience administering Content Manager (TRIM) or similar document management platforms.

• A willingness to learn and develop new skills in a collaborative team environment.

• Clear communication skills and the ability to organise and manage your work effectively.

• A genuine interest in information governance and records management.

• Australian citizenship is required. Applicants must hold, or be able to obtain, a Baseline Security Clearance.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

October 05, 2026

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