Inflow Coordinator, Support at Home — Flexible FT

KANDA; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly RDOs for full-time employees

Wellness initiatives + Sonder app

Rewards hub and savings

Employee recognition programs

Orbit World Travel Club membership

Long-term career opportunities

Job summary

Kanda is hiring an Inflow Coordinator to manage the journey from referral to service commencement for our Support at Home program in Adelaide. You will ensure smooth onboarding, accurate records and timely communication with clients and families.

In this fast-paced, detail-driven role you will build relationships with care partners and My Aged Care, coordinate with rostering teams, and drive efficient intake processes to welcome clients into care with confidence.

Qualifications

• Experience in intake, admissions, referrals, or aged care administration.
• Knowledge of My Aged Care pathways and funding programs.
• Clear written and verbal communication with clients and teams.
• Highly organised with ability to manage multiple referrals.
• Comfort with electronic client management systems and records.

Responsibilities

• Receive, triage and process referrals from My Aged Care, hospitals and community organisations.
• Contact prospective clients within required timeframes and commence onboarding.
• Facilitate onboarding: consents, documentation, and record establishment.
• Support clients and families to navigate funding arrangements and service start.
• Build relationships with My Aged Care, hospitals, discharge planners and partners.
• Coordinate with rostering to match clients to available workforce and coverage.
• Track referral conversion, onboarding timelines and pipeline activity for improvement.

Skills

Intake coordination

Care coordination

Aged care administration

My Aged Care knowledge

Client communication

Organisational skills

Tools

Electronic client management system

Job description

Kanda is hiring an Inflow Coordinator to manage the journey from referral to service commencement for our Support at Home program in Adelaide. You will ensure smooth onboarding, accurate records and timely communication with clients and families.

In this fast-paced, detail-driven role you will build relationships with care partners and My Aged Care, coordinate with rostering teams, and drive efficient intake processes to welcome clients into care with confidence.