Customer Service Sales Support

Health Technology Supplies; Town Of Bassendean; On-site; AUD 69,000 - 83,000; Full time

Benefits offered by this job

On site parking

Part-time job share available

Family friendly hours

Job summary

Health Technology Supplies is a Western Australian family-owned business supplying medical consumables, equipment and clinical solutions. The Customer Service and Sales Support role is based at Bassendean, WA, full-time, answering phones and emails, processing orders and providing accurate product updates.

You’ll also prepare quotes, manage repairs and warranty claims, place stock orders and support the sales team with customer records.

Qualifications

• Excellent customer service skills and a clear communicator.
• Strong attention to detail with multi-tasking ability.
• Proficient in Microsoft Office (Excel, Word, Outlook) and quick to learn new systems.
• Team player who builds positive relationships with customers and suppliers.
• Reliable, professional work ethic; healthcare experience is a bonus but not essential.

Responsibilities

• Answer phone and email enquiries and process orders.
• Provide updates on product stock availability and delivery times.
• Prepare simple customer quotes and follow up.
• Manage equipment repairs, warranty claims and damaged goods with customers and suppliers.
• Place stock orders and chase backorders; keep pricing up to date.

Skills

Customer service

Communication

Attention to detail

Team player

Problem solving

Tools

Microsoft Office

Job description

Health Technology Supplies (HTS) is a family owned Western Australian business that has supplied medical consumables, equipment and clinical solutions to healthcare professionals across WA since 1997. We work with hospitals, specialty clinics and healthcare providers in metro and regional WA, and partner with trusted local and international brands to bring them quality products and reliable service. Our team has real clinical experience, and we pride ourselves on understanding each customer’s needs and finding the right solution. Proudly WA owned. Health Focused, WA First.

Role Description

The Customer Service and Sales Support role is a full time position based at our office and warehouse in Bassendean, WA. You’ll be the first point of contact for many of our customers. You’ll answer phone and email enquiries, process orders, and give clear, accurate updates on products, stock availability and delivery times.

Day to day, you’ll also:

• Prepare simple customer quotes and follow them up
• Manage equipment repairs, warranty claims and damaged goods with customers and suppliers
• Place stock orders with suppliers and follow up any backorders or delays in stock arriving
• Keep pricing up to date in our accounting system and on our website
• Support the sales team with customer records, leads and follow ups

We’re a small, close knit team, so we all help each other out. You’ll be cross trained to support the warehouse, purchasing and sales as needed. We like to shape each role around the person in it, and there’s real opportunity to grow into areas such as sales or marketing over time.

What we’re looking for

• Great customer service skills: a good listener, a clear communicator and a natural problem solver
• Strong attention to detail and the ability to juggle several requests at once
• Confidence with Microsoft Office (Excel, Word and Outlook) and a willingness to learn new systems
• A team player who builds positive relationships with customers, colleagues and suppliers
• A reliable, professional work ethic
• Experience in customer service, sales support or order processing is valued
• Experience in healthcare or medical supplies is a bonus, but not essential. We’ll train the right person.

What we offer

• $69,000 to $83,000 per annum plus super, depending on experience
• Family friendly hours considered, and we’re open to a part time job share for the right two people
• A friendly, supportive team where you’ll feel part of things from day one
• On site parking, and no weekend or public holiday work