Industrial Customer Support & Quotes Specialist

Questas Group; Sydney, Newcastle; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Novated leasing

Staff discounts

Salary packaging

Job summary

Berendsen Fluid Power, part of Questas Group, is seeking a full-time Customer Service Representative based at Norwest, Wetherill Park or Newcastle to support our nationwide branch network. This role covers calls, shared inboxes, quotations, orders and administration to help branches respond to customer needs.

We provide full training to develop product knowledge. You’ll be part of a team that supports sales, service and administration while staying flexible to aid colleagues across branches.

Qualifications

• Experience managing customer enquiries alongside administrative tasks.
• Ability to manage calls and multiple inboxes, keeping requests organised.
• Clear, professional communication with customers and colleagues.
• Attention to detail when processing orders and preparing documentation.
• Flexible approach to supporting sales, service and general administration.
• Willingness to learn technical products and work through unfamiliar enquiries.
• Desirable: experience in an industrial, trade supply or similar environment; hydraulic knowledge welcome but not essential.

Responsibilities

• Managing incoming calls and multiple shared inboxes, prioritising enquiries and following through on requests.
• Preparing quotations and processing sales orders.
• Generating purchase orders, invoices and shipping documentation.
• Liaising with customers, suppliers and branch colleagues to obtain information and progress enquiries.
• Helping customers with product selection using catalogues and product information as your knowledge develops.
• Assisting branches with service-related administration and other support tasks as required.

Job description

Berendsen Fluid Power, part of Questas Group, is seeking a full-time Customer Service Representative based at Norwest, Wetherill Park or Newcastle to support our nationwide branch network. This role covers calls, shared inboxes, quotations, orders and administration to help branches respond to customer needs.

We provide full training to develop product knowledge. You’ll be part of a team that supports sales, service and administration while staying flexible to aid colleagues across branches.