Customer Service Representative

Berendsen Fluid Power Australia; Sydney, Newcastle; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Novated leasing

Staff discounts

Salary packaging

Job summary

Berendsen Fluid Power is seeking a Customer Service Representative to support its national branch network from Norwest, Wetherill Park or Newcastle. You will handle calls, emails, orders and admin tasks, working across branches to meet customer needs and workload demands.

Experience in industrial environments is welcome but not essential, as full training on hydraulic products will be provided. A dynamic team role with variety and growth opportunities awaits.

Qualifications

• Experience handling customer enquiries alongside administrative tasks.
• Ability to manage calls and multiple inboxes, keep requests organised and progressing.
• Clear, professional communication with customers and colleagues.
• Attention to detail when processing orders and documentation.

Responsibilities

• Manage incoming calls and multiple shared inboxes, prioritising enquiries.
• Prepare quotations and process sales orders.
• Generate purchase orders, invoices and shipping documents.
• Liaise with customers, suppliers and branches to progress enquiries.
• Assist customers with product selection using catalogues and information.
• Support branches with service administration and general tasks.

Skills

Customer service

Multitasking

Clear communication

Attention to detail

Organisation

Tools

CRM software

MS Office

Job description

About The Opportunity

If you enjoy keeping several enquiries moving, finding practical answers and helping colleagues get things done, this role offers plenty of variety. Berendsen Fluid Power, part of Questas Group, is looking for a full-time Customer Service Representative, based at Norwest, Wetherill Park or Newcastle, to support our nationwide branch network. This is customer service in an industrial business environment. You'll work across phone calls, shared inboxes, orders and administration, helping branches respond to customer needs and manage their workload. Hydraulic industry experience is welcome, but it isn't essential. We'll provide full training to help you develop your product knowledge.

About The Role

Our national support team assists branches with sales overflow and a broader range of service and administrative tasks. Your priorities will change throughout the day, so you'll need to move comfortably between enquiries while keeping track of outstanding actions.

Your Responsibilities Will Include

• Managing incoming calls and multiple shared inboxes, prioritising enquiries and following through on requests.
• Preparing quotations and processing sales orders.
• Generating purchase orders, invoices and shipping documentation.
• Liaising with customers, suppliers and branch colleagues to obtain information and progress enquiries.
• Helping customers with product selection using catalogues and product information as your knowledge develops.
• Assisting branches with service-related administration and other support tasks as required.

You'll be part of a team whose contribution extends beyond processing sales. Being willing to help wherever support is needed is an important part of the role.

About You

You're organised, practical and comfortable switching between tasks without losing sight of the details. You know when to work through an enquiry independently and when to ask for guidance.

You'll Bring

• Experience managing customer enquiries alongside administrative tasks.
• The ability to manage calls and multiple inboxes, keeping requests organised and progressing.
• Clear, professional communication with customers and colleagues.
• Attention to detail when processing orders and preparing documentation.
• A flexible approach to supporting sales, service and general administration.
• A willingness to learn technical products and work through unfamiliar enquiries.

Desirable:

Experience in an industrial, trade supply or similar business environment would be helpful. Hydraulic industry experience and technical product knowledge are welcome, but neither is essential.

Why join us?

• Receive full training to develop your hydraulic product knowledge.
• Work with colleagues across a national branch network.
• Enjoy variety across customer enquiries, sales support and administration.
• Access benefits including novated leasing, staff discounts and salary packaging.
• Explore opportunities for career development as your experience grows.

About Berendsen Fluid Power

Berendsen Fluid Power supplies hydraulic products, engineered systems and repair services through a national branch network. Its capabilities include component and cylinder repairs, field service, maintenance, cylinder manufacture and hydraulic power units. Berendsen is part of Questas Group, a national group of specialist industrial businesses.