Indigenous Student Services & Academic Admin Officer

The University of Queensland; City of Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

26 weeks parental leave

Hybrid working options

On-campus childcare

Salary packaging

Health and wellbeing programs

Job summary

The University of Queensland invites applications for a Student and Academic Administration Officer in the EAIT faculty. This full-time, permanent role supports student lifecycle activities, delivering accurate information to domestic and international students and staff.

Based at the St Lucia Campus, the role requires a degree or diploma with relevant experience, strong administrative skills, and a high commitment to customer service and teamwork.

Qualifications

• A degree or diploma with relevant experience or an equivalent combination of relevant experience and training.
• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.
• Demonstrated ability to establish priorities and meet deadlines.
• High level of attention to detail and accuracy in written work.
• High level written, verbal and interpersonal communication skills.
• The ability to work collaboratively and effectively within the team and across other organisational units.
• A strong orientation to the provision of a high level of customer service.
• Empathy with and ability to communicate with students, including those from diverse cultural backgrounds.

Responsibilities

• Provide timely and accurate information to students, staff and stakeholders in line with University policies and legislation.
• Process student applications and documentation in the areas of: Academic progression, enrolment, credit assessment, graduation checking and exchange experiences.
• Prepare and deliver recommendations on student matters to support decision making.
• Support the review and continuous improvement of procedures and processes.
• Ensure the accuracy of information across University systems, websites and publications.
• Provide administrative and secretarial support for meetings, committees and working groups.
• Support the implementation and improvement of Student Administration workflows, processes and reporting.
• Represent the University at engagement activities and undertake other duties as required.

Skills

Time management

Communication skills

Attention to detail

Teamwork

Customer service

Empathy with students

Education

Degree or diploma with relevant experience

Tools

Microsoft Office

SI-net

CRM systems

Job description

The University of Queensland invites applications for a Student and Academic Administration Officer in the EAIT faculty. This full-time, permanent role supports student lifecycle activities, delivering accurate information to domestic and international students and staff.

Based at the St Lucia Campus, the role requires a degree or diploma with relevant experience, strong administrative skills, and a high commitment to customer service and teamwork.