Indigenous Prospective Student Case Manager (Identified)

RMIT University; Melbourne; Hybrid; AUD 88,000 - 107,000; Full time

Benefits offered by this job

17% employer superannuation + cultural

Flexible & hybrid work

Inclusive workplace

Social impact & reconciliation

Job summary

RMIT University in Melbourne invites applications for an Indigenous Prospective Student Case Manager. You will support Aboriginal and Torres Strait Islander prospective students from enquiry to enrolment, delivering culturally safe, personalised guidance.

Working in Global Student Recruitment, you will collaborate with the First Nations Ngarara Willim Centre and other stakeholders to remove barriers and boost Indigenous participation in higher education.

Qualifications

• Experience engaging with Aboriginal and Torres Strait Islander communities and a strong understanding of Indigenous cultures, organisations and the barriers Indigenous peoples may experience when accessing higher education.
• Experience providing case management, advisory or support services, with the ability to manage competing priorities and maintain strong attention to detail.
• Excellent relationship-building and communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to collect and analyse information, identify issues, recommend solutions and contribute to reporting activities.
• Strong organisational skills and the ability to work independently while contributing positively within a collaborative team environment.
• Knowledge of the higher education sector and experience supporting Indigenous people to achieve educational outcomes.
• Experience in student recruitment, admissions or conversion activities is highly regarded but not essential.

Responsibilities

• Provide personalised, culturally safe support from initial enquiry through to enrolment.
• Collaborate with the First Nations Ngarara Willim Centre and internal/external stakeholders to inform Indigenous recruitment activities.
• Conduct needs-based conversations, assess barriers and guide pathways to university enrollment.
• Contribute to reporting, insights and strategic goals for Indigenous participation and success.

Job description

• HEW 6 ($97,647 p.a + 17% Superannuation, Cultural leave) and Flexible/Hybrid Working Arrangements
• Based at the Melbourne CBD campus

About the Role

As the Indigenous Prospective Student Case Manager, you will play a key role in supporting Aboriginal and Torres Strait Islander prospective students on their journey to RMIT.

Within Global Student Recruitment, you will provide personalised, culturally safe support from initial enquiry through to enrolment, empowering students to make informed decisions and confidently pursue their educational goals.

This role combines relationship management, case management and student recruitment expertise to create a positive and supportive experience for prospective Indigenous students.

Through proactive engagement, needs-based conversations and tailored guidance, you will help students overcome barriers, access opportunities and successfully transition to university.

You will also work closely with the First Nations Ngarara Willim Centre and a range of internal and external stakeholders, providing insights and advice that inform Indigenous student recruitment activities and contribute to RMIT's strategic goals for Indigenous participation and success.

About You

You are passionate about supporting Aboriginal and Torres Strait Islander peoples to achieve their educational aspirations and bring demonstrated experience working with Indigenous communities and stakeholders.

The ideal candidate will have:

• Experience engaging with Aboriginal and Torres Strait Islander communities and a strong understanding of Indigenous cultures, organisations and the barriers Indigenous peoples may experience when accessing higher education.
• Experience providing case management, advisory or support services, with the ability to manage competing priorities and maintain strong attention to detail.
• Excellent relationship-building and communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to collect and analyse information, identify issues, recommend solutions and contribute to reporting activities.
• Strong organisational skills and the ability to work independently while contributing positively within a collaborative team environment.
• Knowledge of the higher education sector and experience supporting Indigenous people to achieve educational outcomes.
• Experience in student recruitment, admissions or conversion activities is highly regarded but not essential.

About the Portfolio

The Engagement Function brings together expertise from across RMIT to deliver inclusive, customer-centred and future-focused experiences for students and other key audiences. Through collaboration, data-driven decision-making and innovative engagement practices, the team supports meaningful connections and positive outcomes throughout the student lifecycle.

What We Offer

At RMIT, you'll be part of a university committed to reconciliation, Indigenous self-determination and creating pathways for Aboriginal and Torres Strait Islander peoples to thrive.

Our staff enjoy a wide range of benefits including:

• 17% employer superannuation contribution and cultural leave (up to 10 days)
• Flexible and hybrid work arrangements
• A welcoming and inclusive and culturally safe workplace
• Opportunities to contribute to meaningful social impact and reconciliation outcomes

Note: This is an Aboriginal and Torres Strait Islander Identified Position

only for First Nations Australians.

This is an Aboriginal and Torres Strait Islander identified position and is classified under the special measures provisions of section 12 of the Equal Opportunity Act 2010 (Vic). Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

Proof of Aboriginal and/or Torres Strait Islander heritage will be required at interview stage.

Appointment to this position is subject to

• A valid Working with Children Check.
• Background checks (Police check, working rights, references)