Indigenous Prospective Student Case Manager

rmit; Melbourne; Hybrid; AUD 88,000 - 107,000; Full time

Benefits offered by this job

17% superannuation

Flexible work arrangements

Hybrid work

Professional development

Inclusive workplace

Job summary

RMIT University is seeking an Indigenous Prospective Student Case Manager to support Aboriginal and Torres Strait Islander students from first inquiry through enrolment. The role sits within Global Student Recruitment and leverages culturally safe, needs-based guidance to help students navigate barriers and access education opportunities.

Based at Melbourne’s CBD campus with flexible/hybrid working arrangements, you’ll partner with the First Nations Centre and a broad network to ensure positive

Qualifications

• Experience engaging with Aboriginal and Torres Strait Islander communities and understanding of Indigenous cultures and organisations.
• Experience providing case management, advisory or support services with strong attention to detail.
• Excellent relationship-building and communication skills across diverse stakeholders.
• Ability to collect and analyse information, identify issues and contribute to reporting.

Responsibilities

• Provide personalised, culturally safe support from initial enquiry through to enrolment for Indigenous prospective students.
• Engage proactively with students to remove barriers and highlight opportunities for successful university transition.
• Collaborate with the First Nations Ngarara Willim Centre and internal/external stakeholders to inform recruitment activities.

Skills

Indigenous engagement

Relationship-building

Communication skills

Case management

Data analysis

Organization

Job description

Overview

Full-time, Fixed Term position until 24 December 2027

HEW 6 ($97,647 p.a + 17% Superannuation), Cultural leave and Flexible/Hybrid Working Arrangements

Based at the Melbourne CBD campus

About the Role

As the Indigenous Prospective Student Case Manager, you will play a key role in supporting Aboriginal and Torres Strait Islander prospective students on their journey to RMIT.

Within Global Student Recruitment, you will provide personalised, culturally safe support from initial enquiry through to enrolment, empowering students to make informed decisions and confidently pursue their educational goals.

This role combines relationship management, case management and student recruitment expertise to create a positive and supportive experience for prospective Indigenous students.

Through proactive engagement, needs-based conversations and tailored guidance, you will help students overcome barriers, access opportunities and successfully transition to university.

You will also work closely with the First Nations Ngarara Willim Centre and a range of internal and external stakeholders, providing insights and advice that inform Indigenous student recruitment activities and contribute to RMIT's strategic goals for Indigenous participation and success.

About You

You are passionate about supporting Aboriginal and Torres Strait Islander peoples to achieve their educational aspirations and bring demonstrated experience working with Indigenous communities and stakeholders.

The ideal candidate will have:

• Experience engaging with Aboriginal and Torres Strait Islander communities and a strong understanding of Indigenous cultures, organisations and the barriers Indigenous peoples may experience when accessing higher education.
• Experience providing case management, advisory or support services, with the ability to manage competing priorities and maintain strong attention to detail.
• Excellent relationship-building and communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to collect and analyse information, identify issues, recommend solutions and contribute to reporting activities.
• Strong organisational skills and the ability to work independently while contributing positively within a collaborative team environment.
• Knowledge of the higher education sector and experience supporting Indigenous people to achieve educational outcomes.
• Experience in student recruitment, admissions or conversion activities is highly regarded but not essential.

About the Portfolio

The Engagement Function brings together expertise from across RMIT to deliver inclusive, customer-centred and future-focused experiences for students and other key audiences. Through collaboration, data-driven decision-making and innovative engagement practices, the team supports meaningful connections and positive outcomes throughout the student lifecycle.

What We Offer

• 17% employer superannuation contribution and cultural leave (up to 10 days)
• Flexible and hybrid work arrangements
• Professional development opportunities
• A welcoming and inclusive and culturally safe workplace
• Opportunities to contribute to meaningful social impact and reconciliation outcomes

Note: This is an Aboriginal and Torres Strait Islander Identified Position only for First Nations Australians.

This is an Aboriginal and Torres Strait Islander identified position and is classified under the special measures provisions of section 12 of the Equal Opportunity Act 2010 (Vic). Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

Proof of Aboriginal and/or Torres Strait Islander heritage will be required at interview stage.

Appointment to this position is subject to

• A valid Working with Children Check.
• Background checks (Police check, working rights, references)

Closing date

11:55pm Sunday 8 November 2026

Applications Close

9 Nov 2026 11.59 pm

Equal Opportunity Statement

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Company Commitment

In line with RMIT University's commitment to a safe, resp