Incident and Crisis Management Lead

Australian Retirement Trust; Brisbane; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

14% super

Hybrid work options

Training and development

Office facilities and hub spaces

Job summary

Australian Retirement Trust is seeking an Incident and Crisis Management Lead to shape and operationalise our enterprise crisis capability across Brisbane, Sydney or Melbourne. You’ll lead scenario testing, manage significant incidents and ensure readiness to respond when disruptions occur.

Within Risk & Compliance, you will integrate governance, plans, playbooks and communications while coordinating senior stakeholders to protect members and meet prudential obligations under CPS 230.

Qualifications

• Experience across operational resilience, business resilience and enterprise crisis management.
• Knowledge of CPS 230 in regulated environments.
• Experience designing, facilitating and evaluating enterprise exercises.
• Ability to work across complex, multi-domain disruptions and translate lessons into improvements.
• Strong stakeholder management with senior leadership and specialist teams.
• Pragmatic, proactive approach to risk management and turning frameworks into practical arrangements.
• Willingness to challenge decisions and risk acceptance when needed.
• Postgraduate qualifications viewed favourably; APRA/IT disaster recovery familiarity valued.

Responsibilities

• Own and maintain ART's enterprise incident and crisis management framework, policies, plans, playbooks, procedures and tools.
• Coordinate enterprise responses to significant incidents and crises, including escalation, mobilisation and recovery.
• Maintain crisis governance, activation triggers, escalation pathways and responsibilities.
• Lead incident response teams through briefings, logs, action tracking, and status reporting.
• Develop practical response options to sustain operations during disruptions.
• Design and deliver enterprise crisis exercises and scenario-testing programs.
• Test plans across prolonged disruptions and multi-domain events.
• Identify gaps and drive remediation to strengthen readiness.
• Partner with Corporate Affairs to strengthen crisis communication.
• Provide reporting and readiness insights to senior management, Executive forums, Board committees and the Board.
• Ensure arrangements align with CPS 230, business continuity and critical operations.
• Provide calm, authoritative advice when escalation is required.

Skills

Operational resilience

Enterprise crisis management

CPS 230 knowledge

Enterprise exercises design

Regulated environment experience

Stakeholder management

Risk management

Decision making under pressure

Postgraduate qualifications

APRA familiarity

Education

Relevant tertiary qualification

Postgraduate qualifications regarded favourably

Job description

Australian Retirement Trust – Brisbane QLD

Take hold of a monster opportunity and join Australian Retirement Trust as our Incident and Crisis Management Lead. You'll shape and operationalise our enterprise crisis capability, lead scenario testing and help ensure ART is ready to respond when significant disruption occurs. Bring your expertise in operational resilience, crisis management and CPS 230 to a role with enterprise-wide impact.

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As an Incident and Crisis Management Lead, you'll play a critical role in strengthening how Australian Retirement Trust prepares for, responds to and recovers from significant incidents and crises.

Sitting within Risk & Compliance, you'll lead the practical integration of our incident and crisis governance, plans, playbooks, communications, training and exercises across the organisation. You'll work closely with senior leaders and specialist teams to ensure our response arrangements are practical, connected and ready to operate under severe but plausible conditions.

This is a genuinely hands‑on resilience role. From leading enterprise scenario exercises and identifying vulnerabilities to coordinating the response to significant incidents, you'll help protect our members, sustain critical operations and ensure we continue to meet our prudential obligations, including CPS 230.

This role is a permanent opportunity and is based in Brisbane, Sydney, or Melbourne.

Responsibilities

• Own and maintain ART's enterprise incident and crisis management framework, policies, plans, playbooks, procedures and supporting tools.
• Coordinate enterprise responses to significant incidents and crises, including escalation, mobilisation, decision support, action tracking, handovers and recovery.
• Maintain clear crisis governance, including activation triggers, escalation pathways, decision authorities and responsibilities.
• Lead incident response teams through effective briefings, decision logs, action registers, status reporting and response rhythms.
• Develop practical response options that help sustain critical operations when technology, service providers, payments, data, premises or other critical dependencies are disrupted.
• Design and deliver an enterprise crisis exercise and scenario-testing program using severe but plausible scenarios.
• Test how plans and specialist response arrangements work together during prolonged, evolving and multi-domain disruptions.
• Identify gaps, vulnerabilities, dependencies and untested assumptions, and drive remediation to strengthen organisational readiness.
• Partner with Corporate Affairs and business stakeholders to strengthen crisis communication arrangements, protocols and resilient communication channels.
• Provide clear reporting and readiness insights to senior management, Executive forums, Board committees and the Board.
• Help ensure incident and crisis arrangements align with CPS 230, business continuity, critical operations, tolerance levels and material service provider management.
• Provide calm, authoritative advice when it matters most, including constructively challenging senior stakeholders where escalation or further action is required.

Qualifications

• You bring demonstrated experience across operational resilience, business resilience and enterprise crisis management.
• Your experience includes working within a regulated environment, with strong knowledge and practical understanding of CPS 230.
• You'll have extensive experience designing, facilitating and evaluating enterprise exercises involving severe but plausible scenarios.
• You're comfortable working across complex, multi-domain or prolonged disruptions and translating lessons into practical improvements.
• You can remain composed and make sound decisions when information is incomplete, circumstances are changing and time is critical.
• Your stakeholder management skills allow you to engage and influence effectively across senior leadership, Executive and specialist teams.
• You'll bring a pragmatic, proactive approach to risk management and the ability to turn frameworks and plans into arrangements that work in practice.
• You're confident constructively challenging decisions, assumptions and risk acceptance where stronger action may be required.
• You hold a relevant tertiary qualification, with further postgraduate qualifications viewed favourably.
• Your understanding of APRA requirements, information technology disaster recovery or other relevant industry standards will be highly regarded.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust. Applications close 20th November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.