Incident and Remediation Specialist

Australian Retirement Trust; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Australian Retirement Trust is seeking an Incident and Remediation Specialist to strengthen incident response and remediation across the Members line of business. You will guide investigation, remediation and governance, providing risk insights to leaders and enabling compliant, timely closures.

You will collaborate with Compliance, Risk, Legal and operational teams to improve root cause analysis, remediation effectiveness and learning across processes, controls and governance practices, helping

Qualifications

• It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to have sound judgement, structured analysis and practical solutions.
• It's quite likely you tick some of the following boxes: demonstrated incident management, remediation and governance experience.
• Experience with incident investigations, root cause analysis and corrective actions.
• Knowledge of risk management principles, breach reporting and regulatory requirements.
• Experience with governance, risk and compliance systems such as Archer.

Responsibilities

• Provide line 1 risk expertise across the end-to-end incident and breach management lifecycle.
• Support stakeholders to assess, investigate and resolve incidents in accordance with enterprise frameworks and regulatory obligations.
• Review incident classifications, risk ratings, root cause analysis and closure documentation to ensure quality and consistency.
• Monitor incident portfolios and identify emerging risks, recurring themes and areas requiring intervention.
• Support remediation and rectification strategies for incidents, breaches, audit findings and risk issues, including impacted member assessments and remediation activities.
• Facilitate and complete quality review of root cause analysis and help develop practical corrective and preventative actions.
• Provide management intervention and timely escalation of incidents and breaches, and prepare reporting, insights and recommendations for leadership and governance forums.
• Build strong relationships with stakeholders to drive accountability and effective risk outcomes.
• Coach teams on incident management requirements, investigation techniques and remediation expectations.
• Drive continuous improvement initiatives that strengthen risk maturity, operational resilience and decision-making.

Skills

Incident management

Remediation

Operational risk

Compliance

Governance

Audit

AI-enabled tools

Education

Tertiary qualification in business, law, commerce, risk management, compliance or governance

Tools

Archer

Job description

Australian Retirement Trust – Brisbane QLD

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As the Incident and Remediation Specialist, you'll play a key role in strengthening incident and remediation capability across the Members Line of Business. You'll provide specialist guidance and support to ensure incidents are identified, investigated, remediated and closed effectively, while helping leaders navigate risk, compliance and governance obligations.

Working closely with business leaders, Compliance, Line 1 and Line 2 Risk, Legal and operational teams, you'll facilitate robust root cause analysis, improve remediation effectiveness and drive continuous improvement initiatives that enhance business processes, controls and governance practices. You'll also provide meaningful reporting and insights that support informed decision-making and proactive risk management.

Your work will contribute directly to protecting members, improving operational resilience, supporting regulatory obligations and ensuring lessons learned are translated into sustainable business improvements.

This role is a permanent opportunity and can be based in Brisbane, Sydney or Melbourne.

Responsibilities

Day to day, you'll:

• Provide line 1 risk expertise across the end-to-end incident and breach management lifecycle.
• Support stakeholders to assess, investigate and resolve incidents in accordance with enterprise frameworks and regulatory obligations.
• Review incident classifications, risk ratings, root cause analysis and closure documentation to ensure quality and consistency.
• Monitor incident portfolios and identify emerging risks, recurring themes and areas requiring intervention.
• Support remediation and rectification strategies for incidents, breaches, audit findings and risk issues, including impacted member assessments and remediation activities.
• Facilitate and complete quality review of root cause analysis and help develop practical corrective and preventative actions.
• Provide management intervention and timely escalation of incidents and breaches, and prepare reporting, insights and recommendations for leadership and governance forums.
• Build strong relationships with stakeholders to drive accountability and effective risk outcomes.
• Coach teams on incident management requirements, investigation techniques and remediation expectations.
• Drive continuous improvement initiatives that strengthen risk maturity, operational resilience and decision-making.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to have sound judgement, structured analysis and practical solutions, and pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have demonstrated experience in incident management, remediation, operational risk, compliance, assurance, audit or governance within superannuation, financial services, banking, insurance or another regulated environment.
• You'll have demonstrated commitment to member outcomes, accountability and continuous improvement.
• Your understanding of incident management frameworks, remediation approaches and risk management principles is well developed.
• You'll bring experience undertaking incident investigations, root cause analysis and development of corrective actions.
• You're knowledgeable in operational risk, breach reporting, remediation obligations and relevant regulatory requirements.
• You can assess complex issues, identify key risks and provide practical recommendations to stakeholders.
• Your experience preparing governance reporting and documentation enables you to communicate risk clearly and effectively.
• You'll ideally have experience with Governance, Risk and Compliance systems such as Archer or equivalent platforms.
• You'll identically have experience with AI-enabled tools, automation or digital capabilities to improve efficiency and insights.
• You're ideally tertiary qualified in business, law, commerce, risk management, compliance, audit or governance or a related discipline.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Applications close Sunday, 8 November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us?

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

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