Inbound Support Specialist, Customer Care & Troubleshooting

Aussie Broadband Limited; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Flexible work

EAP

Merch allowance

Job summary

Aussie Broadband Limited, based in Morwell, Victoria, is hiring for a call centre-based customer support role. You will handle inbound calls, perform basic troubleshooting, and empower customers with a positive experience. Training is provided to help you advance your career.

Join a diverse, inclusive team that values customer focus, data accuracy, and collaborative problem solving. The role involves shifts across 8am–12am, up to 37.5 hours per week, with robust benefits and opportunities for

Qualifications

• Interest in learning about the telco industry
• Genuine curiosity about IT and technology
• Background in accounts or customer service
• Confident computer skills and comfort with basic data entry
• Warm, clear communication with a collaborative, empathetic approach

Responsibilities

• Handle inbound customer calls and perform basic troubleshooting
• Assist with fault finding and account queries
• Provide accurate data entry and keep systems updated
• Support customers across multiple channels

Skills

Telco curiosity

IT interest

Customer service

Data entry

Clear communication

Job description

Aussie Broadband Limited, based in Morwell, Victoria, is hiring for a call centre-based customer support role. You will handle inbound calls, perform basic troubleshooting, and empower customers with a positive experience. Training is provided to help you advance your career.

Join a diverse, inclusive team that values customer focus, data accuracy, and collaborative problem solving. The role involves shifts across 8am–12am, up to 37.5 hours per week, with robust benefits and opportunities for