Inbound Sales Manager | Home Electification

Smart Energy Group; Byron Bay; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Annual Incentive trips to Bali forHigh

Job summary

Smart Energy Group is seeking an inbound sales leader to build and manage a phone-based sales team that converts Google/Meta leads into home electrification sales. You will recruit, onboard, train and coach the team; create scripts and processes; and drive performance across lead-to-sale conversion, CAC and revenue per lead.

You’ll partner with marketing and operations to optimize campaigns, ensure high-quality customer interactions and a smooth handover to delivery. Byron Bay or Gold Coast base.

Qualifications

• Experience supervising or managing a phone-based sales team with Google/Meta leads.
• Strong coaching and customer-facing sales background.
• Understanding of paid digital lead generation and campaign impact on sales.
• Ability to analyse conversion costs, revenue per lead and team metrics.
• Experience recruiting, onboarding and developing salespeople.

Responsibilities

• Build and recruit a phone sales team from scratch, including onboarding and development.
• Establish scripts, lead allocation, follow-up processes and performance expectations.
• Coach on discovery, product recommendations, objections and closing.
• Lead by example with hands-on selling and call coaching.
• Own targets and monitor conversion, CAC, revenue per lead and performance.
• Collaborate with marketing to assess lead quality and sales outcomes.
• Use CRM reporting and call reviews to identify opportunities and improve processes.
• Ensure clear advice and smooth handovers to delivery teams.
• Foster a positive culture with accountability and continuous improvement.

Skills

Phone-based sales

Lead conversion

CRM reporting

Sales coaching

Team building

Recruiting & onboarding

Digital leads (Google/Meta)

Data analysis

Tools

Salesforce

Job description

Build the team. Shape the sales approach. Drive the results.

Are you a proven phone sales leader who knows how to turn digital enquiries into sales?

At Smart Energy, we’re helping Australians unlock their home’s potential through solar, batteries, hot water heat pumps, EV chargers and more.

We’re looking for an Inbound Sales Manager to build our home electrification phone sales team from the ground up. This is your opportunity to recruit great people, develop the sales approach and create a team that delivers strong results and an excellent customer experience.

The Opportunity

You’ll take ownership of a team converting inbound enquiries generated through Google and Meta campaigns into home electrification sales.

Working closely with recruitment, marketing and operations, you’ll build the team, establish clear processes and coach your people to succeed. You’ll understand the numbers behind the sales funnel and use them to improve lead conversion, team performance and the return on our digital marketing investment.

What You'll Do

• Build and recruit a phone sales team from scratch, helping select, onboard and develop the right people.

• Establish sales scripts, lead allocation, follow-up processes and clear performance expectations.

• Coach the team on customer discovery, product recommendations, objection handling and closing.

• Lead by example through hands-on selling and practical call coaching.

• Own sales targets and monitor lead-to-sale conversion, cost per acquisition, revenue per lead and individual team performance.

• Work closely with marketing to assess lead quality and sales performance across Google and Meta campaigns.

• Use CRM reporting and call reviews to identify opportunities, improve processes and address underperformance.

• Ensure customers receive clear, accurate advice and a smooth handover to delivery teams.

• Build a positive team culture with strong accountability and a focus on continuous improvement.

What You Bring

• 2+ years proven experience supervising or managing a phone-based sales team.

• Experience converting Google/Meta-generated leads into sales.

• A strong personal sales background and confidence coaching others to close.

• A solid understanding of paid digital lead generation and how campaign performance connects to sales outcomes.

• Confidence analysing conversion rates, acquisition costs, revenue per lead and team performance metrics.

• Experience recruiting, onboarding and developing salespeople; building a team from scratch would be highly regarded.

• Strong CRM skills and a structured approach to pipeline management and follow-up (Salesforce highly regarded but not essential)

• Clear communication, commercial judgement and the initiative to turn ideas into action.

• Experience in renewable energy sales, home electrification would be highly regarded. We’re also keen to hear from strong sales leaders from other industries with relevant digital lead conversion experience.

Why Join Smart Energy?

• Build something from the beginning: Shape the team, processes and sales culture.

• Make a visible impact: See the results of your coaching and commercial decisions.

• Sell products with purpose: Help households take control of their energy and electrify their homes.

• Work across sales and marketing: Influence how digital enquiries become satisfied customers.

• Choose Byron Bay or the Gold Coast: Bring your leadership experience to an exciting opportunity in home electrification.

• Annual Incentive trips to Bali for High Performers

Location & Initial Onboarding

This role can be based in Byron Bay or on the Gold Coast.

If you’re based on the Gold Coast, you must be able to work from our Byron Bay office for the first 6–8 weeks for onboarding, training and collaboration with the wider business.

Ready to Build Your Team?

Apply with your resume and a short cover letter outlining your phone sales leadership experience, the teams you’ve built or developed, and the results you’ve achieved converting digital leads. #SmartEnergyGroupSales