Inbound Sales Consultant

O; Sydney; Hybrid; AUD 59,000 - 72,000; Full time

Job summary

O'Brien is recruiting for a fast-paced contact centre role where you’ll handle inbound calls from customers seeking glass repair or replacement. You’ll assess needs in real time, book appointments, and confidently recommend value‑added products to improve safety and visibility.

Join a nationally recognised household brand with a rotating roster, hybrid work options after training, and a supportive team culture that rewards performance and sales excellence.

Qualifications

• Experience in sales or contact centres is highly regarded.
• Comfortable selling and meeting targets.
• Able to guide customers to the right solution and build rapport.

Responsibilities

• Take inbound calls and assess customer needs in real time.
• Book glass repair and replacement appointments.
• Recommend and sell value‑added products.
• Handle objections and provide confident solutions.
• Work toward clear performance and sales targets.
• Thrive in a structured, supportive team environment.

Skills

Sales experience

Customer service

Communication skills

Resilience under pressure

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.-Are you looking for stable, long‑term work with a company that genuinely values its people, invests in communities, and is committed to sustainability?If you’re motivated, resilient, and enjoy helping customers while achieving results, this could be your next opportunity.About the RoleJoin an iconic Australian brand in a fast‑paced contact centre where no two calls are the same.You’ll take inbound calls from customers who need urgent assistance with glass repair or replacement. Your role is, to quickly understand their situation, provide the right solution, and confidently recommend additional products that improve safety and visibility.This is more than just customer service — it’s a role where your ability to think on your feet, build rapport, and guide customers to the right outcome will set you up for success.What you’ll do:Take inbound calls and assess customer needs in real timeBook glass repair and replacement appointmentsRecommend and sell value‑added productsHandle objections and provide solutions with confidenceWork towards clear performance and sales targetsThrive in a structured, supportive team environmentWhat We Offer$33.09 per hour + superStrong earning potential (incentives, penalties, overtime)Full‑time (38 hrs per week)Rotating roster between 8.00am–10.00pm, 7 days a weekInteractive, 4 weeks paid training (Mon–Fri) to set you up for successOpportunity for hybrid work once skills are established and independent working standards are metOngoing coaching to help you succeed in the roleAbout YouWe’re looking for someone who:Thinks quickly and stays calm under pressureCan confidently guide customers to the right solutionCommunicates clearly and builds trust easilyIs comfortable using multiple computer systemsIs reliable, committed, and looking for a stable roleIs flexible to work a rotating roster including, evenings and weekendsExperience in sales or contact centres is highly regarded — you must be comfortable selling.Why Join O’Brien?Structured onboarding with hands‑on trainingSupportive team culture with regular events and recognitionEmployee discounts on O’Brien products and major retailersPrivate health insurance discountsMonthly, quarterly, and annual rewardsStable roster planning in 4 weeks in advanceIf you’re looking for a role where you can build stability, develop your sales career, and be part of a supportive team — we’d love to hear from you.-If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.