Inbound Sales Consultant

Belron; Sydney; Hybrid; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Strong earning potential

Full-time 38 hrs/week

Rotating roster 8.00am–10.00pm

Job summary

Belron Australia through its O’Brien brand is hiring for a full-time contact centre role in Sydney. You will handle inbound calls for glass repair or replacement, assess needs, and confidently guide customers to the right outcomes. The role includes selling value-added products and meeting performance targets.

You’ll enjoy a structured training program, ongoing coaching, and a path to hybrid work once you are established, with a rotating roster covering early evenings and weekends.

Qualifications

• Experience in sales or contact centres is highly regarded.
• Inbound calls experience with ability to upsell is preferred.
• Ability to work on a rotating roster including evenings and weekends.

Responsibilities

• Take inbound calls and assess customer needs in real time.
• Book glass repair and replacement appointments.
• Recommend and sell value-added products.
• Handle objections and provide solutions with confidence.
• Work towards clear performance and sales targets.
• Thrive in a structured, supportive team environment.

Skills

Sales experience

Customer service

Strong communication

Objection handling

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

–

Are you looking for stable, long‑term work with a company that genuinely values its people, invests in communities, and is committed to sustainability?

If you’re motivated, resilient, and enjoy helping customers while achieving results, this could be your next opportunity.

About the Role

Join an iconic Australian brand in a fast‑paced contact centre where no two calls are the same.

You’ll take inbound calls from customers who need urgent assistance with glass repair or replacement. Your role is, to quickly understand their situation, provide the right solution, and confidently recommend additional products that improve safety and visibility.

This is more than just customer service — it’s a role where your ability to think on your feet, build rapport, and guide customers to the right outcome will set you up for success.

What you’ll do:

• Take inbound calls and assess customer needs in real time
• Book glass repair and replacement appointments
• Recommend and sell value‑added products
• Handle objections and provide solutions with confidence
• Work towards clear performance and sales targets
• Thrive in a structured, supportive team environment

What We Offer

• $33.09 per hour + super
• Strong earning potential (incentives, penalties, overtime)
• Full‑time (38 hrs per week)
• Rotating roster between 8.00am–10.00pm, 7 days a week
• Interactive, 4 weeks paid training (Mon–Fri) to set you up for success
• Opportunity for hybrid work once skills are established and independent working standards are met
• Ongoing coaching to help you succeed in the role

About You

We’re looking for someone who:

• Thinks quickly and stays calm under pressure
• Can confidently guide customers to the right solution
• Communicates clearly and builds trust easily

Is comfortable using multiple computer systems

Is reliable, committed, and looking for a stable role

Is flexible to work a rotating roster including, evenings and weekends

Experience in sales or contact centres is highly regarded — you must be comfortable selling.

Why Join O’Brien?

• Structured onboarding with hands‑on training
• Supportive team culture with regular events and recognition
• Employee discounts on O’Brien® products and major retailers
• Private health insurance discounts
• Monthly, quarterly, and annual rewards
• Stable roster planning in 4 weeks in advance

–

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents