Inbound Customer Support - Marsden Park - Permanent Position

Active Recruitment; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Great company benefits

Job summary

Active Recruitment in Sydney is assisting an internationally recognised brand to recruit three Product Support Specialists to join their Marsden Park team. You will help customers get the most from products with technical support, troubleshooting and enquiries via phone and email.

Ideal candidates are fitness or outdoor enthusiasts with a passion for technology, strong communication, problem-solving and a willingness to learn, in a role offering growth and the chance to work with innovative

Qualifications

• Genuine passion for Fitness or Outdoor activities.
• Confidence with technology and digital products.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and logical thinking.
• Willingness to learn and adapt to new products.

Responsibilities

• Product setup and troubleshooting.
• Customer enquiries via phone and email.
• Features, functionality and technical support.
• Warranty and product enquiries.
• Finding solutions and following up with customers.
• Keeping up with new products and technology.

Skills

Fitness passion

Tech lover

Customer service

Problem solving

Willingness to learn

Job description

Love Fitness, the Outdoors & Technology? Our client’s teams are expanding, and we’re recruiting THREE new Product Support Specialists to join their growing team in Marsden Park.

We’re recruiting on behalf of an internationally recognised brand creating innovative technology for people who love fitness, performance and the outdoors.

If you know your way around tech and genuinely love fitness or outdoor adventure, this could be your chance to turn your passion into a career.
What you'll be doing You’ll help customers get the most from their products, providing support across:

• Product setup and troubleshooting
• Customer enquiries via phone and email
• Features, functionality and technical support
• Warranty and product enquiries
• Finding solutions and following up with customers
• Keeping up with new products and technology

Love Fitness, the Outdoors & Technology? Our client’s teams are expanding, and we’re recruiting THREE new Product Support Specialists to join their growing team in Marsden Park.

We’re recruiting on behalf of an internationally recognised brand creating innovative technology for people who love fitness, performance and the outdoors.

If you know your way around tech and genuinely love fitness or outdoor adventure, this could be your chance to turn your passion into a career.
What you'll be doing You’ll help customers get the most from their products, providing support across:

• Product setup and troubleshooting
• Customer enquiries via phone and email
• Features, functionality and technical support
• Warranty and product enquiries
• Finding solutions and following up with customers
• Keeping up with new products and technology

About you You might be a fitness fanatic, outdoor enthusiast, tech lover or simply someone who loves helping people solve problems.
You'll bring:

• Genuine passion for Fitness or Outdoor
• Confidence with technology
• Great communication and customer service skills
• Strong problem-solving abilities
• A willingness to learn
• A positive, solutions-focused attitude

You don't need to know everything from day one. If you're curious, tech-savvy and passionate about what you do, we'll help you learn the rest.

The opportunity

• 3 new positions due to continued growth
• Work with an internationally recognised brand
• Marsden Park location
• Great company benefits
• Innovative products and technology
• Turn your passion into a career

Fitness. Adventure. Technology. Your next career move could bring them all together.