Inbound Customer Success Agent – Solar & Energy

Smart Energy; Byron Bay; On-site; AUD 34,000 - 44,000; Full time

Job summary

Smart Energy in Byron Bay is seeking a Customer Success Inbound Agent to support our growing customer base in the inbound department. Initially, this position will be casual, with full-time hours, based in our Byron Bay office, and potential to become full-time permanent for the right candidate.

If you’re passionate about delivering exceptional customer experiences while driving a sustainable future, we’d love to hear from you.

Qualifications

• Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
• Experience using Google Workspace or MS Office (Salesforce experience an added bonus)

Responsibilities

• Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
• Providing guidance to customers on how to maximize savings from solar and battery usage
• Keeping customers informed about the progress of their solar installations
• Coordinating maintenance efforts and updating customers accordingly
• Improving our knowledge base to ensure continuous enhancement
• Collaborating with our outstanding Sales team by keeping them informed about customer issues
• This position reports to the Customer Service Team Manager.

Skills

Customer Service

Problem Solving

Communication

Tech-savvy

Team collaboration

Tools

Google Workspace

MS Office

Salesforce

Job description

Smart Energy in Byron Bay is seeking a Customer Success Inbound Agent to support our growing customer base in the inbound department. Initially, this position will be casual, with full-time hours, based in our Byron Bay office, and potential to become full-time permanent for the right candidate.

If you’re passionate about delivering exceptional customer experiences while driving a sustainable future, we’d love to hear from you.