Inbound Customer Service Operator: Growth & Support

Bidfood; Blacktown; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Staff discounts on 6,000+ products

Access to workforce development

Corporate health plans and well-being

Employee Assistance Program (EAP)

Supportive team culture with room to成长

Job summary

Bidfood Eastern Creek seeks a confident, customer-focused Customer Service Operator to join our on-site team. You will handle inbound calls, take orders, respond to emails and onboard new customers, supporting our sales reps to ensure smooth service.

As the first point of contact for chefs, kitchens and hospitality businesses, you’ll build relationships, resolve issues and keep internal systems updated. We value clear communication and teamwork in a fast-paced environment.

Qualifications

• > Excellent phone and email communication skills.
• • Strong customer service mindset with a helpful attitude.
• • Confident using computers, with good typing speed and accuracy.
• • Comfortable learning new systems – full training provided on internal software.
• • Able to multitask and stay organised in a fast-paced environment.
• • Team-oriented with a proactive and solutions-focused approach.
• • Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded.

Responsibilities

• > Answer inbound phone calls and take orders
• > Build trusted relationships with regular customers
• > Respond to emails and product enquiries
• > Process orders accurately using internal software
• > Onboard new customers and assign to sales reps
• > Liaise with sales reps and managers to resolve service issues
• > Maintain accurate customer and product records

Skills

Phone communication

Email communication

Customer service

Data entry

Fast-paced

Tools

Internal software

Job description

Bidfood Eastern Creek seeks a confident, customer-focused Customer Service Operator to join our on-site team. You will handle inbound calls, take orders, respond to emails and onboard new customers, supporting our sales reps to ensure smooth service.

As the first point of contact for chefs, kitchens and hospitality businesses, you’ll build relationships, resolve issues and keep internal systems updated. We value clear communication and teamwork in a fast-paced environment.