Inbound Customer Care Specialist – Part-Time

Bidfood; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Workforce development

Health plans

EAP

Team culture

Job summary

Bidfood Truganina is seeking a confident, customer‑focused Customer Service Representative for a casual, 20‑hour week role at the Hoppers Crossing branch. The role is inbound, phone‑based with duties including order taking, email responses, onboarding new customers and supporting sales reps.

You’ll handle calls from hospitality businesses, build relationships and ensure accurate order processing. Training provided; friendly team culture and opportunities to grow within Bidfood.

Qualifications

• Strong communication skills for phone and email
• Customer service mindset with a helpful attitude
• Ability to multitask and stay organised in a fast-paced environment
• Experience in hospitality, retail, administration, call centres is advantageous

Responsibilities

• Answer inbound calls and take orders
• Respond to emails and product enquiries
• Onboard new customers and assign to sales reps
• Process orders accurately using internal software
• Liaise with sales reps and managers to resolve service issues
• Maintain accurate customer and product records
• Build trusted relationships with regular customers

Skills

Excellent communication

Customer service mindset

Multitasking

Organised

Typing speed

Phone etiquette

Tools

Internal software

Job description

Bidfood Truganina is looking for a confident and customer-focused individual to join our team as a Customer Service Representative at our Hoppers Crossing branch. This is a casual role working from 9:30am to 2:30pm, 20 hours per week.

This is an inbound, phone-based role – no cold calling, no outbound sales. As the first point of contact for many of our customers, you’ll be the friendly voice that helps them place orders, find what they need and feel supported.

Our customer service team is much loved by our customers – not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, you’ll thrive here.

You’ll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

This is a fast-paced, inbound customer service and telesales role. You’ll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.

You’ll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to:

Answer inbound phone calls and take orders

Build trusted relationships with regular customers

Respond to emails and product enquiries

Process orders accurately using internal software

Onboard new customers and assign to sales reps

Liaise with sales reps and managers to resolve service issues

Maintain accurate customer and product records

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

To thrive in this role, you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.

Excellent phone and email communication skills

Strong customer service mindset with a helpful attitude

Confident using computers, with good typing speed and accuracy

Comfortable learning new systems – full training provided on internal software

Able to multitask and stay organised in a fast-paced environment

Team-oriented with a proactive and solutions-focused approach

Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Truganina

Bidfood Truganina is more than just part of Australia’s leading foodservice distributor – we’re a major supply hub in Melbourne’s growing western suburbs. From national quick-service chains and large-scale caterers to schools, aged care and local food businesses, our team services a high-volume and high-expectation customer base. With strong logistics capabilities and a deep understanding of the local market, we deliver the flexibility and consistency that keeps our customers one step ahead.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

Staff discounts on 6,000+ products

Access to workforce development programs

Corporate health plans and well-being benefits

Employee Assistance Program (EAP) for you and your family

Supportive team culture with room to grow

Ready to take the next step?

If this has got you thinking, we’d love to hear from you. Apply now via the button below and take the next step in your career with a team that’s proud to support Australian foodservice.

Please note only short listed candidates will be contacted.

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