Inbound Customer Consultant

Tenacity CX; Sydney; Hybrid; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Uncapped commission

No cold calling - customers contact你以

Job summary

Tenacity CX in Sydney's Padstow area is hiring an Inbound Customer Consultant to handle customer enquiries, provide quotes and book appointments. No cold calling is involved, and full training is provided.

You can work from home up to 3 days a week once fully competent, with a base salary of $64,500 plus uncapped commission, penalties and super. The role offers ongoing coaching, a rotating roster, and career progression within a national business.

Qualifications

• Excellent communication and listening skills.
• Customer-focused approach and ability to build rapport.
• Positive, patient and solution-focused attitude.
• Ability to remain calm and professional in challenging situations.
• Good problem-solving skills and attention to detail.

Responsibilities

• Handling a high volume of inbound customer calls and enquiries.
• Providing quotes and booking appointments.
• Handling claims on behalf of major insurers.
• Identifying opportunities to recommend additional products and services.
• Delivering a positive, professional customer experience.
• Working towards individual and team sales KPIs and performance targets.
• Using multiple systems in a fast-paced contact centre environment.

Skills

Customer service

Communication

Sales orientation

Time management

Problem solving

Tools

CRM software

Job description

The customers come to you, your earning potential is uncapped, and you can work from home up to 3 days a week once fully competent.

With paid training, ongoing coaching, monthly rewards and a friendly, energetic team, this is an opportunity to build your sales skills, earn uncapped commission and enjoy the benefits of a permanent role with a well-established national business.

We're looking for an Inbound Customer Consultant to join the team in Padstow, handling customer enquiries, providing quotes and booking appointments. No cold calling is involved, and full training is provided.

If you have experience in customer service, retail, hospitality, sales or a contact centre, this could be the next step for you.

What's on offer?

• $64,500 base salary + uncapped commission + penalties + super
• No cold calling - customers contact you directly
• Up to 3 days WFH per week once fully competent in the role
• 4 weeks of full-time paid training
• Rotating roster between 8:00am and 10:00pm
• 15% loading applies to the entire shift when working past 7:00pm
• Weekend shifts optional, with penalty rates applying
• Rosters published in advance to support work/life balance
• Ongoing training, coaching and development
• Career progression opportunities within a national business
• Monthly rewards and recognition
• Free onsite parking in Padstow
• Free all-day breakfast onsite
• Employee Assistance Program and wellbeing initiatives
• Supportive, team-oriented culture with regular team activities
• Diverse and inclusive workplace, including an LGBTQIA+ and Everyone Belongs group

The customers come to you, your earning potential is uncapped, and you can work from home up to 3 days a week once fully competent.

With paid training, ongoing coaching, monthly rewards and a friendly, energetic team, this is an opportunity to build your sales skills, earn uncapped commission and enjoy the benefits of a permanent role with a well-established national business.

We're looking for an Inbound Customer Consultant to join the team in Padstow, handling customer enquiries, providing quotes and booking appointments. No cold calling is involved, and full training is provided.

If you have experience in customer service, retail, hospitality, sales or a contact centre, this could be the next step for you.

What's on offer?

• $64,500 base salary + uncapped commission + penalties + super
• No cold calling - customers contact you directly
• Up to 3 days WFH per week once fully competent in the role
• 4 weeks of full-time paid training
• Rotating roster between 8:00am and 10:00pm
• 15% loading applies to the entire shift when working past 7:00pm
• Weekend shifts optional, with penalty rates applying
• Rosters published in advance to support work/life balance
• Ongoing training, coaching and development
• Career progression opportunities within a national business
• Monthly rewards and recognition
• Free onsite parking in Padstow
• Free all-day breakfast onsite
• Employee Assistance Program and wellbeing initiatives
• Supportive, team-oriented culture with regular team activities
• Diverse and inclusive workplace, including an LGBTQIA+ and Everyone Belongs group

What you'll be doing

• Handling a high volume of inbound customer calls and enquiries
• Providing quotes and booking appointments
• Handling claims on behalf of major insurers
• Identifying opportunities to recommend additional products and services
• Delivering a positive, professional customer experience
• Working towards individual and team sales KPIs and performance targets
• Using multiple systems in a fast-paced contact centre environment

About you

You may have experience in customer service, retail, hospitality, sales or a contact centre. Previous contact centre experience is highly regarded, but not essential.

You'll bring:

• Excellent communication and listening skills
• A customer-focused approach and the ability to build rapport
• A positive, patient and solution-focused attitude
• The ability to remain calm and professional when handling challenging situations
• Good problem-solving skills and attention to detail
• The ability to manage multiple tasks in a fast-paced environment
• Motivation to work towards targets and earn commission

Full training and ongoing support are provided, making this a great option for someone looking to move into inbound sales from a customer-facing role.

Applicants must have unrestricted, permanent working rights in Australia to be considered for this position.