Franchise Support Assistant

Fletcher Building Limited; City of Brisbane; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work options

School-hours arrangement

Employee Education Fund

Parental leave 26 weeks

Perkbox discounts

Fitness Passport

Brand discounts

Job summary

Fair Dinkum Builds is seeking a proactive Franchise Support Assistant to join our Franchise Operations team based in Erskine Park. You will support day-to-day operations across compliance administration, business support, accounts receivable and stakeholder coordination.

You’ll work closely with franchisees and internal stakeholders to keep critical documentation, processes and systems accurate, up to date and running smoothly; there is flexible school-hours option and a mix of office and

Qualifications

• Administration, business support, customer service or accounts administration experience.
• Exceptional attention to detail and strong organisational skills.
• Confidence communicating with a broad range of stakeholders.
• The ability to manage competing priorities and meet deadlines.
• Strong Excel skills and MS Office proficiency.
• Willingness to learn new systems and processes.

Responsibilities

• Maintain franchise records, compliance documentation and business databases
• Follow up franchisees regarding insurance certificates and other compliance requirements
• Support the development and maintenance of our SharePoint-based compliance platform
• Assist with accounts receivable activities, including debtor follow-up through MYOB
• Review and maintain Standard Operating Procedures (SOPs) and associated documentation
• Manage enquiries from franchisees and internal stakeholders
• Provide administration support across the Franchise Operations team
• Assist with territory mapping, lead allocation and other business systems
• Contribute to process improvement initiatives and operational projects

Skills

Administration

Business support

Customer service

Accounts administration

Attention to detail

Organisational skills

Communication

Prioritisation

Excel

Proactive learner

Tools

Microsoft Office

Excel

MYOB

SharePoint

Job description

Fair Dinkum Builds is one of Australia's leading shed, garage and outdoor structure brands. For more than 35 years, we've connected customers with a nationwide network of local experts to deliver customised, high-quality building solutions.

About the role

We're looking for a proactive and detail-oriented Franchise Support Assistant to join our Franchise Operations team based in Erskine Park.

This is a varied role where you'll support the day-to-day operations of our franchise network, working across compliance administration, business support, accounts receivable and stakeholder coordination. You'll be the kind of person who enjoys staying organised, getting into the detail and confidently following things through to completion.

Working closely with the Franchise Team, you'll work closely with franchisees and internal stakeholders to ensure critical documentation, processes and systems remain accurate, up to date and running smoothly.

This role can be offered as 5 days per week under a school-hours arrangement, providing flexibility for the right candidate. We work both in the office and from home depending on the teams movements.

Key responsibilities

• Maintain franchise records, compliance documentation and business databases
• Follow up franchisees regarding insurance certificates and other compliance requirements
• Support the ongoing development and maintenance of our SharePoint-based compliance platform
• Assist with accounts receivable activities, including debtor follow-up through MYOB
• Review and maintain Standard Operating Procedures (SOPs) and associated documentation
• Manage enquiries from franchisees and internal stakeholders
• Provide administration support across the Franchise Operations team
• Assist with territory mapping, lead allocation and other business systems
• Contribute to process improvement initiatives and operational projects

About you

You are organised, resilient and naturally thorough. You enjoy working with people, are comfortable picking up the phone, and take pride in delivering accurate work.

To be successful, you'll bring:

• Experience in administration, business support, customer service or accounts administration
• Exceptional attention to detail and strong organisational skills
• Confidence communicating with a broad range of stakeholders
• The ability to manage competing priorities and meet deadlines
• Strong Microsoft Office skills, particularly Excel
• A proactive approach and willingness to learn new systems and processes

• Experience in administration, business support, customer service or accounts administration
• Exceptional attention to detail and strong organisational skills
• Confidence communicating with a broad range of stakeholders
• The ability to manage competing priorities and meet deadlines
• Strong Microsoft Office skills, particularly Excel
• A proactive approach and willingness to learn new systems and processes

Experience in accounts, insurance, legal, banking, tax, compliance or contract administration environments will be highly regarded.

Exposure to MYOB, SharePoint or similar business systems will also be advantageous, but not essential.

Why join Fair Dinkum Builds?

• Varied role with genuine ownership and responsibility
• Flexible work options, including potential school-hours arrangements
• Supportive and collaborative team environment
• Opportunity to develop skills across compliance, business support and accounts
• Career development opportunities within Fletcher Building
• Employee Education Fund to support professional development
• 26 weeks of paid parental leave
• Access to Perkbox discounts and Fitness Passport memberships
• Discounts across Fletcher Building brands