In-Work Support Officer – Refugee & Disability

SSI; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging options up to $15,900

Meal and entertainment benefits up to$

9-day fortnight for full-time

In-house training and wellbeing

Career development opportunities

Job summary

Settlement Services International (SSI Group) is seeking a Refugee and Disability Post Placement Officer to support participants from refugee backgrounds and people with disabilities, primarily after securing employment. You will deliver targeted post-placement support to improve job retention and employer satisfaction.

The role emphasizes ongoing guidance, workplace adjustments, government subsidies, and strong partnerships with employers to ensure sustainable outcomes and revenue generation

Qualifications

• Completion of, or willingness to enrol in Certificate IV in Employment Services.
• High attention to detail and computer administration skills to track documentation.
• Customer-centric approach with empathy to job seekers and clients.
• Good working knowledge of local labour markets.
• Demonstrated experience in meeting KPIs and ensuring compliance.

Responsibilities

• Provide ongoing post-placement support to refugees and people with disabilities after employment.
• Maintain frequent contact with participants and employers onsite and by phone to address needs.
• Facilitate access to workplace adjustments and government subsidies as required.
• Collect and organise documentary evidence to support outcome claims and reporting.
• Support progression through 4, 12, 26 and 52-week milestones and maintain employer relationships.

Skills

Attention to detail

Customer-centric approach

Excellent communication

Negotiation skills

Organisational skills

Multicultural sensitivity

Education

Certificate IV in Employment Services

Job description

Settlement Services International (SSI Group) is seeking a Refugee and Disability Post Placement Officer to support participants from refugee backgrounds and people with disabilities, primarily after securing employment. You will deliver targeted post-placement support to improve job retention and employer satisfaction.

The role emphasizes ongoing guidance, workplace adjustments, government subsidies, and strong partnerships with employers to ensure sustainable outcomes and revenue generation