In-Store Tech Concierge: Customer Service & Sales

Telstra Corporation; Gold Coast City; On-site; AUD 42,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Parental leave

Extra day off

Gender affirmation leave

Cultural leave

Blood donor leave

Career development

Flexible hours

Job summary

Telstra Retail is seeking a Customer Service & Sales Consultant for Runaway Bay. You will assist customers with product selection, service activation, and basic troubleshooting, delivering friendly, results-driven service in a fast-paced retail setting.

Join Telstra, a recognizable Aussie brand, and contribute to customer satisfaction while achieving sales targets and KPIs. Flexible hours and a supportive team culture are part of the role.

Qualifications

• Excellent communication skills for in-person interactions.
• Ability to identify customer needs and tailor solutions.
• Proven track record in meeting sales targets.
• Enthusiasm for learning and adapting in a retail environment.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Stay up-to-date with gadgets and services to provide informed guidance.
• Meet and exceed sales targets while keeping customers connected.
• Collaborate with your team to create a welcoming store environment.

Skills

Communication

Solution oriented

Sales driven

Learning mindset

Resilience

Customer facing

Job description

Telstra Retail is seeking a Customer Service & Sales Consultant for Runaway Bay. You will assist customers with product selection, service activation, and basic troubleshooting, delivering friendly, results-driven service in a fast-paced retail setting.

Join Telstra, a recognizable Aussie brand, and contribute to customer satisfaction while achieving sales targets and KPIs. Flexible hours and a supportive team culture are part of the role.