Assistant Manager - Radii Restaurant & The Lounge

Park Hyatt Melbourne; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Global hotel brand perks

Staff accommodation discount

Duty meals

F&B and spa discounts

Onsite parking

Employee assistance program

Paid time off & parental leave

NIB health insurance discount

Job summary

Park Hyatt Melbourne is seeking an Assistant Manager to oversee The Lounge & Garden and Radii Restaurant & Bar as a standalone profit centre. You will lead a team, uphold Hyatt standards and ensure top-tier guest experiences across service areas.

You will supervise day-to-day operations, assist with rosters and training, and collaborate with departments to drive productive and high-quality service in a luxury setting.

Qualifications

• Previous supervisory/managerial experience in a fast-paced environment.
• Current Victorian RSA certificate is required.

Responsibilities

• Lead a diverse team to deliver exceptional guest service.
• Handle guest inquiries and complaints professionally.
• Create and communicate rosters, delegate tasks and responsibilities.
• Manage restaurant staffing levels based on occupancy and service needs.
• Provide training and onboarding support for new team members.
• Coordinate with departments to ensure daily outlet productivity.

Skills

Leadership

Guest service

People management

Communication

Decision making

Attention to detail

Grooming standards

Flexibility

Education

Victorian RSA certificate

Job description

Summary

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne:

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us:

• Leading global hotel brand with career advancement opportunities

• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.

• Complimentary duty meals whilst on shift

• Discounted food & beverage and park club health & day spa treatments

• Discounted onsite car parking

• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern

• Generous paid time off and holiday policies including paid parental leave and wellbeing leave

• 10% discount with NIB Health insurance

About the role:

As the Assistant Manager, you will be responsible for assisting in managing The Lounge & Garden and Radii Restaurant & Bar as a successful independent profit centre, through planning, organising, directing and controlling the Food and Beverage operation and administration. You will ensure maximum guest satisfaction is achieved and service is consistent with Hyatt International standards. Working in a team of 20, you will provide support in supervising and managing the day-to-day operations.

Some of the responsibilities include:

• Provide leadership to a diverse team, ensure all employees deliver the brand promise and provide exceptional guest service at all times

• Handle guest enquiries and complaints in a courteous and efficient manner

• Assist with creating and communicating the rosters and delegation of tasks and responsibilities

• Assist in controlling manning levels of the Restaurant in relation to occupancy, requirements, service quality and costs

• Provide training and onboarding support for new associates within the department

• Liaising with all necessary departments to ensure the productivity of the outlet is successful in its daily operations

Qualifications

• Previous supervisory/managerial experience in a similar role or fast-paced environment

• A current Victorian Responsible Service of Alcohol (RSA) certificate

• Exceptional people management and interpersonal skills along with strong communication skills

• The confidence to promote ideas and make sound decisions under pressure

• A strong attention to detail and the desire to produce high-quality operational and administrative outcomes

• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards

• The flexibility to work on a rotating roster, including weekends and public holidays