Luxury Front Office Leader - Guest Experience & Operations

Crown Resorts; Melbourne; Sur place; AUD 105 000 - 135 000; Plein temps

Avantages offerts par ce poste

Salary + bonus

Onsite meals

Parking discounts

Staff discounts

Résumé du poste

Crown Resorts in Melbourne seeks a standout Front Office Manager to set the benchmark for guest excellence at Crown Towers, leading Front Office, Bell Services, Valet and Duty Management teams. Reporting to the Rooms Division Manager, you will drive service quality with a hands‑on leadership style.

You will inspire high‑performing teams, manage budgets and ensure Crown standards across all guest experiences in a complex hotel environment.

Qualifications

• Extensive experience in premium or luxury hospitality with leadership at Front Office management level (preferred).
• Strong commercial acumen including budgeting and payroll management.
• Proven ability to lead large frontline teams and develop future leaders.

Responsabilités

• Lead all aspects of the Front Office, including Front Desk and Duty Managers, ensuring smooth daily operations and outstanding guest service.
• Champion service standards across all guest touchpoints and take the lead on service recovery for escalated concerns.
• Manage departmental budgets and P&L reporting, achieving financial targets while maintaining operational effectiveness.
• Inspire, coach, and develop a high‑performing team, cultivating a culture of accountability, growth, and continuous improvement.
• Collaborate with internal stakeholders across Crown properties and departments, ensuring policies, procedures, and compliance standards are upheld.

Connaissances

Front Office Management

Leadership

Budgeting

Payroll

OPERA PMS

Guest Service

Outils

OPERA PMS

Description du poste

Crown Resorts in Melbourne seeks a standout Front Office Manager to set the benchmark for guest excellence at Crown Towers, leading Front Office, Bell Services, Valet and Duty Management teams. Reporting to the Rooms Division Manager, you will drive service quality with a hands‑on leadership style.

You will inspire high‑performing teams, manage budgets and ensure Crown standards across all guest experiences in a complex hotel environment.