In-Room Dining Concierge - Luxury Beverage & Food

W Hotels; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Room discounts

Training programs

Food & beverage discounts

Wellbeing program

Employee Assistance Program

Job summary

W Sydney is casting for a Waiting Talent - In Room Dining to deliver the signature Whatever/Whenever service that defines the W Hotels experience. You will create memorable dining experiences by providing exceptional service directly to our guests' rooms, ensuring orders are delivered with professionalism, efficiency, and a personalized touch.

Join a luxury hospitality team focused on guest delight, collaboration with culinary and hotel departments, and upholding the highest hygiene and service

Responsibilities

• Deliver exceptional guest service that is engaging, attentive, and tailored to each guest's individual needs.
• Accurately take and process In Room Dining orders, ensuring all special requests, dietary requirements, and guest preferences are communicated and fulfilled.
• Prepare, deliver, and present beverage and food orders to guest rooms in a timely and professional manner, maintaining W Hotels' luxury service standards.
• Set up and clear In Room Dining trays, trolleys, and service equipment efficiently while maintaining the cleanliness and presentation of guest corridors, pantries, and work areas.
• Develop a thorough knowledge of menu offerings, beverage selections, ingredients, and preparation methods to confidently assist guests with recommendations and upselling opportunities.
• Collaborate closely with Culinary, Bars, and other hotel departments to ensure seamless order delivery and an exceptional guest experience.
• Ensure all cash handling, billing, and room charge procedures are completed accurately in accordance with company standards.
• Maintain high standards of hygiene, food safety, and workplace cleanliness at all times.
• Anticipate guest needs and proactively identify opportunities to enhance the guest experience through the delivery of personalized service.

Job description

W Sydney is casting for a Waiting Talent - In Room Dining to deliver the signature Whatever/Whenever service that defines the W Hotels experience. You will create memorable dining experiences by providing exceptional service directly to our guests' rooms, ensuring orders are delivered with professionalism, efficiency, and a personalized touch.

Join a luxury hospitality team focused on guest delight, collaboration with culinary and hotel departments, and upholding the highest hygiene and service