Beverage & Food Host - Guest Experience Leader

W Hotel; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Room discounts

Marriott training

F&B discounts

Wellbeing programs

Employee assistance

Great Places to Work

Job summary

W Sydney is seeking a Beverage & Food Host to set the tone for guests from arrival, delivering stylish and unforgettable dining experiences with warmth and signature W flair. As the first point of connection, you will guide guests through seating, answer questions about menus, coordinate with Beverage & Food and Talent teams to ensure smooth service, and deliver Whatever/Whenever service.

This role offers access to Marriott training programs and hotel-wide discounts for you and your circle, with

Responsibilities

• Greeting and engaging guests with a vibrant, polished and welcoming presence
• Managing reservations, waitlists and table allocations to optimise service flow
• Escorting guests to their tables and ensuring seamless seating transitions
• Maintaining strong knowledge of venue offerings and answering guest questions confidently
• Coordinating with the Beverage & Food and Talent teams to support operational efficiency
• Delivering Whatever/Whenever service by anticipating guest needs and elevating each interaction

Job description

W Sydney is seeking a Beverage & Food Host to set the tone for guests from arrival, delivering stylish and unforgettable dining experiences with warmth and signature W flair. As the first point of connection, you will guide guests through seating, answer questions about menus, coordinate with Beverage & Food and Talent teams to ensure smooth service, and deliver Whatever/Whenever service.

This role offers access to Marriott training programs and hotel-wide discounts for you and your circle, with